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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

SR-D87188 · Issue 551349

Mentioned user in Pulse correctly converted to hyperlink

Resolved in Pega Version 8.3.3

In the Interaction portal, mentioning a user in Pulse using @ was not converting the name to the user name with hyperlink for Email Interactions. @ mentions were working as as expected in Phone Interactions. This problem was introduced as part of using OWASP to sanitize HTML user input in Rich Text support, and was due to OWASP converting @ to an HTML entity. To resolve this, the @ will be excepted from HTML conversion.

SR-D92688 · Issue 551339

Optional feature to improve pxETReport performance

Resolved in Pega Version 8.3.3

Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.

SR-D63638 · Issue 544015

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.3.3

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D81707 · Issue 544671

Webchat bot interaction box cleared on submit

Resolved in Pega Version 8.3.3

After upgrade, when using Google Chrome responses to webchat bot questions were not getting cleared from the chat input window after the enter/send button was clicked. This has been resolved by changing the order of refresh section and set value and disabling submit on refresh when refreshing pzSubmitArea.

SR-D86837 · Issue 547992

Webchat interaction timeout updated

Resolved in Pega Version 8.3.3

Interaction timeout was not working as expected in Webchat channels. This was traced to the system looking for total interaction timeout instead of user inactive timeout, along with the Web chat interaction case clipboard page being stale. To resolve this, timestamp propagation has been updated for pxProcess in Work-Channel-Interaction.pxAcquireInteraction.

SR-D72141 · Issue 542661

Approved flow rule image unlocked

Resolved in Pega Version 8.3.3

When the Approval Required check box was enabled for rulesets (i.e another person with access to this work queue should approve changes to the rules), a rule which was approved was unlocked and moved back to the original ruleset as expected, but the binary image associated with the flow rule remained locked and any other user other than the one who previously checked in the rule was denied access with a "check out failed" error. This locking error has been resolved by modifying the Rule-Obj-Flow!CleanUp activity to set Param.IgnoreInstanceLockedBy = true.

SR-D90544 · Issue 550371

Corrected row focus for deleting in App Studio case model

Resolved in Pega Version 8.3.3

When attempting to delete a row of properties from the 2nd page of the data model of a case type while using App Studio, clicking on the delete icon brought up a dialog box asking for confirmation for deletion but at the same time the screen went back to the first page of the data model instead of remaining on the second page. Because of this, clicking on the OK button to confirm the deletion caused a random property from the first page to be deleted instead of the targeted row of the second page as expected. This was due to the refresh being triggered immediately within overlay UI actions, and has been resolved by updating the first trash icon action set for the section pzExpressFieldActions to be a modal instead of an overlay when launching local action.

SR-D76492 · Issue 549968

Added check for test case creation when cross-site scripting security enabled

Resolved in Pega Version 8.3.3

Test case creation was failing. Investigation showed that when the "Cross-Site Request Forgery" security setting was enabled, the CSRF token and Browser fingerprint were not included in AJAX calls, and the Ruleinskey was not getting passed. This has been resolved by adding a check to evaluate whether security measures are included or not when making a server call from AJAX, and including the tokens required when appropriate.

SR-D78467 · Issue 542317

Component rule check added to suppress unnecessary guardrail warnings

Resolved in Pega Version 8.3.3

After creating a component application using Configure > Application > Components, guardrail warnings were seen when saving the component. The component application allowed adding rulesets or other applications, but did not have all the tabs found in a normal application, so there was no option for adding the associated classes to define the UI class, Integration class and data class in the component application. As component is mostly a part of (or embedded inside) an application, this function was not given options to justify or suppress guardrail warnings like Rule-Application. To resolve this, a check has been added for component rule before generating guardrail warnings for Empty UI page, Empty Integration class, and Empty Data class.

SR-D85111 · Issue 549196

Paging method updated for Select All in Broken Queue

Resolved in Pega Version 8.3.3

After clicking the 'Select All' box in Broken Queue In Admin Studio, scrolling up and down rapidly caused the checkboxes to be unselected. This was traced to the use of progressing paging in this scenario, and has been resolved by removing progressive paging and replacing it with the out of the box '1 of X' paging method.

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