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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-119669 · Issue 562588

Special character handling added to filters for table sourced with parameterized RD

Resolved in Pega Version 8.1.9

Filters were not working on a table when sourced with a report definition which accepted a parameter value containing special characters (Eg: S&P). This has been resolved by using StringUtils.reversibleCrossScriptingFilter in the pzGetGridColUniqueValues activity to allow filters to contain special characters.

INC-145810 · Issue 599463

BIX log shows correct corrupted BLOB pzInskey

Resolved in Pega Version 8.1.9

An update has ben made to ensure the correct inskey is shown in the BIX logs for a corrupted BLOB.

SR-D90400 · Issue 563187

Explicit parent added for descendants in subreport to correct summary

Resolved in Pega Version 8.1.9

When using a Report Definition with a Summarize column and a subreport with join class, it was not considering implementation class work objects. As a result, the prepared values were only partially computed. This was traced to the SubReport in SetQuery not having reference to a parent for the descendants classes, and has been resolved by explicitly setting the parent value.

INC-142930 · Issue 600769

Email history will be stripped from case replies

Resolved in Pega Version 8.5.2

When sending an email reply to a case, the entire email history (all previous emails in the email chain) was attached to the case as part of the reply.To resolve this, updates have been made so the system will strip history only when it's a follow-up mail. In addition, an issue with duplicate attachments has been corrected, and attachments from trailing mail will not be copied to a new post.

INC-143320 · Issue 602279

Support added for email addresses with hyphen in domain name

Resolved in Pega Version 8.5.2

When attempting to enter a email with a hyphen '-' in the domain part of an email ID (test_ab@test-email.com), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.

INC-145425 · Issue 600773

New email template added to include full message history

Resolved in Pega Version 8.5.2

Whenever a reply was sent from the email triage case, the outbound email sent only the actual reply along with the original email and latest reply only, skipping all remaining replies from email. For example, if there were 5 replies from case, replying 5th time generated an outbound email that contained only 5th reply (actual / current), original reply (which created the service case) and the latest reply (reply 4 in this case) and skipped reply 1 and reply 2. To resolve this, a new Outlook-style template has been added for use in replies that will include all of the previous exchanges.

INC-146544 · Issue 604493

Updated handling for unexpected character set in non-UTF-8 email

Resolved in Pega Version 8.5.2

After upgrade, the listener properly created a case from an email, but the space character was being replaced by ? in the inbound emails. Investigation showed the messages did not appear properly in the UI if the email was sent using any encoding other than Unicode (UTF-8) and it had a special character set. To resolve this, the system will remove the attachment type which includes the charset.

INC-150367 · Issue 606028

Double quotes escaped in entity mapping

Resolved in Pega Version 8.5.2

A usecase where the BOTS created the triage cases from the emails and pushed it to the Workgroup had an intermittent problem where the screen would freeze and no actions could be performed. perform any action on the same. Investigation showed this occurred when the entity text contained double quotes which is caused JSON to break on the client side. This generated an exception during rendering, and other onload scripts failed on load and blocked the entire thread. To resolve this, the system will now avoid the JSON break by escaping double quotes in entity mapping.

INC-126942 · Issue 583398

Report Shortcuts resolve datapage parameter references

Resolved in Pega Version 8.5.2

After upgrade, no results were displayed in case manager portal report browser. This was traced to a data page value that was not resolved at runtime when a data page was used in the report definition shortcut to pass a parameter value. Investigation showed this was due to a change made for v8.4 to correct an issue with data page variables that were not persisting if a report was made with pre-exisiting filters. To resolve this, the logic related to pzResolveCopyFilters has been updated.

INC-133482 · Issue 605002

Corrected isExternal flag not resetting

Resolved in Pega Version 8.5.2

If an extraction referred to external tables, an isExternal flag that was set to true during the Extraction process did not get reset to false for the tables which were not referring to external. This has been corrected.

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