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Resolved Issues

View the resolved issues for a specific Platform release.

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

SR-D49537 · Issue 521112

Embedded Pega Chat error resolved

Resolved in Pega Version 8.2.6

A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the

SR-D49782 · Issue 518048

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.2.6

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

SR-D57865 · Issue 520963

Added property check for outbound templated email reply

Resolved in Pega Version 8.2.6

When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.

SR-D63638 · Issue 544016

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.2.6

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D50787 · Issue 520484

Excel time values will default to server datetime if operator time zone is null

Resolved in Pega Version 8.2.6

After upgrade, a scheduled report that contained a column using pxDateTime that was supposed to use EST instead used GMT when run and exported to Excel. This has been resolved with an update that will default to using the time zone of the server If the time zone of the operator is empty or null.

SR-D50819 · Issue 519237

Eligibility Builder integer sorting revised

Resolved in Pega Version 8.2.6

In 'Offer' on the Eligibility tab, the Builder was sorting integer properties by the value of the integer as a text string rather than the whole number. Example: 1, 10, 12, 13, 100, 2, 20, 29, 299, 3 instead of the expected 1, 2, 3, 10, 11, 12, 20, etc. This was traced to the system sorting the results using tools.sortPageList() in order to sort by localized (string) value, which is not appropriate for values of any type other than string. To resolve this, the system will skip the manual sort step for numeric columns since the values are appropriately sorted by the database.

SR-D53176 · Issue 541794

Error when adding function filter will persist

Resolved in Pega Version 8.2.6

When an exception occurred while adding a filter in the report viewer, the error was shown but cleared due to an immediate refresh of the parent section. Analysis found that step2 of pzGetFiltersFromContent was failing, after which the error was shown, the section reload happened, and the error disappeared. To resolve the error being cleared prematurely, the pzOnLoadReloadReport control has been modified so that when there are messages on the top level page (pyReportContentPage), a parameter will be set on HarnessContextMgr to not to clear them during the next refresh call.

SR-D55801 · Issue 524292

Corrected HTML error generated on export to PDF

Resolved in Pega Version 8.2.6

After exporting a report to PDF, the PDF could be viewed but repeated instances of the error "<th> missing ‘>’ for end of tag" were logged. This was traced to missing the closing '>' for th in the pzRRDataListHeaderRow HTML rule when "Enable column command menu" is unchecked in ReportViewer options, and has been corrected.

SR-D65256 · Issue 528006

DisplayCommandMenu holds value during runtime filter changes

Resolved in Pega Version 8.2.6

In report definition, under report viewer tab, the 'enable column command menu' option was disabled. When the report was launched, the menu was not displayed for each column as expected; after applying the filter changes, the column menu options were unexpectedly displayed. This was traced to previous work done on the implementation of the navigation menu for auto-generated grids. Because pyDisplayCommandMenu is exposed on the ruleform itself, disabling the command menu from the ruleform caused changes to the filter to reset and pyDisplayCommandMenu was set back to true regardless of what was configured on the ruleform. To correct this, updates have been made to ensure that pyDisplayCommandMenu is not overwritten when there are changes to a filter during runtime.

SR-D65327 · Issue 534570

Backspace keydown handler updated for all textinput modes

Resolved in Pega Version 8.2.6

Attempting to use the Backspace key to remove input from a number cell (either Integer or Decimal) did not work. When the action was performed by a Manager, the Backspace key works as expected. Investigation showed the logic in the keydown handler for the backspace key in pega_report_events.js was only ignoring the e.preventDefault() call when the textinput node type was text, not number or other input types. To correct this, the keydown handler has been updated so the backspace key in pega_report_events.js maintains the default backspace functionality for all textinput modes, not just those of type 'text'.

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