Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-130299 · Issue 583924

Updated SSO operator authentication handling after passivation

Resolved in Pega Version 8.1.9

With SSO enabled and the pyAccessGroupsAdditional value list populated with the Mapping tab, attempting to access an expired session with an old cookie resulted in a stale thread exception while mapping value list attributes. This was due to using an AuthServicePage which was created by another session thread that had become stale for current session, and has been resolved by updating the code to call the authenticateoperator method on the authservicepage copy.

INC-135874 · Issue 58341

Added handling for password containing a colon on Pega Client for Windows

Resolved in Pega Version 8.1.9

If a password included a colon (:), it was possible to log in on the desktop but not Pega Client for Windows. This was due to authentication files specific to the Windows mobility client, and handling has been added to resolve the issue.

INC-137709 · Issue 584291

New security role added to restrict access to development-specific classes

Resolved in Pega Version 8.1.9

A new security role and related RAROs have been implemented to allow better security for end users on non-BAC systems. This restricts access to Rules and execution of activities on classes that are development-specific.

INC-137978 · Issue 586184

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.1.9

Users were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

INC-138490 · Issue 591016

Handling added for samesite cookies with httpOnly

Resolved in Pega Version 8.1.9

After enabling samesite cookies on Google Chrome to support Mashup login, intermittent issues were seen with a non-mashup login where entering the OperatorID and password only resulted in a refresh of the login screen. This was traced to a scenario where an httponly cookie attribute was present along with samesite cookie attributes, and has been resolved by adding handling for a condition where samesite is set and httpOnly is enabled.

SR-D95148 · Issue 557485

Port validation updated for redirect URI

Resolved in Pega Version 8.1.9

When an offline app for windows client was generated, trying to login via SSO resulted in the error "invalid redirect_uri". This was traced to the system validating the whole loopback redirection URL, e.g. "http://127.0.0.1:1234/redirection", including the port number. To enhance flexibility, an update has been made so that the port number will not be validated, allowing the client to establish it based on availability at the moment of the request to the authorization service. NOTE: As a best practice, a loopback URL should not be configured as a redirect URI. If a loopback URL is configured, then at run time the port number will not be validated, and the client application can use any available port on the system including ports that may not be intended for use.

INC-142930 · Issue 600770

Email history will be stripped from case replies

Resolved in Pega Version 8.4.4

When sending an email reply to a case, the entire email history (all previous emails in the email chain) was attached to the case as part of the reply.To resolve this, updates have been made so the system will strip history only when it's a follow-up mail. In addition, an issue with duplicate attachments has been corrected, and attachments from trailing mail will not be copied to a new post.

INC-143320 · Issue 602282

Support added for email addresses with hyphen in domain name

Resolved in Pega Version 8.4.4

When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.

INC-145425 · Issue 600774

New email template added to include full message history

Resolved in Pega Version 8.4.4

Whenever a reply was sent from the email triage case, the outbound email sent only the actual reply along with the original email and latest reply only, skipping all remaining replies from email. For example, if there were 5 replies from case, replying 5th time generated an outbound email that contained only 5th reply (actual / current), original reply (which created the service case) and the latest reply (reply 4 in this case) and skipped reply 1 and reply 2. To resolve this, a new Outlook-style template has been added for use in replies that will include all of the previous exchanges.

INC-146544 · Issue 604495

Updated handling for unexpected character set in non-UTF-8 email

Resolved in Pega Version 8.4.4

After upgrade, the listener properly created a case from an email, but the space character was being replaced by ? in the inbound emails. Investigation showed the messages did not appear properly in the UI if the email was sent using any encoding other than Unicode (UTF-8) and it had a special character set. To resolve this, the system will remove the attachment type which includes the charset.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us