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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

SR-D87188 · Issue 551349

Mentioned user in Pulse correctly converted to hyperlink

Resolved in Pega Version 8.3.3

In the Interaction portal, mentioning a user in Pulse using @ was not converting the name to the user name with hyperlink for Email Interactions. @ mentions were working as as expected in Phone Interactions. This problem was introduced as part of using OWASP to sanitize HTML user input in Rich Text support, and was due to OWASP converting @ to an HTML entity. To resolve this, the @ will be excepted from HTML conversion.

SR-D92688 · Issue 551339

Optional feature to improve pxETReport performance

Resolved in Pega Version 8.3.3

Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.

SR-D63638 · Issue 544015

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.3.3

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D81707 · Issue 544671

Webchat bot interaction box cleared on submit

Resolved in Pega Version 8.3.3

After upgrade, when using Google Chrome responses to webchat bot questions were not getting cleared from the chat input window after the enter/send button was clicked. This has been resolved by changing the order of refresh section and set value and disabling submit on refresh when refreshing pzSubmitArea.

SR-D86837 · Issue 547992

Webchat interaction timeout updated

Resolved in Pega Version 8.3.3

Interaction timeout was not working as expected in Webchat channels. This was traced to the system looking for total interaction timeout instead of user inactive timeout, along with the Web chat interaction case clipboard page being stale. To resolve this, timestamp propagation has been updated for pxProcess in Work-Channel-Interaction.pxAcquireInteraction.

SR-D86011 · Issue 548152

Browser fingerprint validation issue resolved

Resolved in Pega Version 8.3.3

After upgrade, Pega logoff was happening automatically within five minutes while using Microsoft Internet Explorer. This was traced to the COSMOS-based portal in Microsoft Internet Explorer 11 generating different hashes for different parts of the screen, causing a "Browser fingerprint validation failed" error because of the pzBFP token mismatch. To resolve this, an update has been made to exclude the graphic components for calculation of browserfingerprint.

SR-D96395 · Issue 555117

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.3.3

Users were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

SR-D79181 · Issue 551123

OKTA receives parameters on logout

Resolved in Pega Version 8.3.3

When using an OIDC logout endpoint with a parameter set as a data page value, the data page retrieved the ID Token from the database, but when logout was clicked the datapage name was being displayed in the browser instead of the IDToken. To resolve this, code has been added to support sending ID token parameters for logoff endpoint for OKTA logoff using OpeniD connect.

SR-D64566 · Issue 547513

Option added for redirect to SAML IDP on logout

Resolved in Pega Version 8.3.3

An enhancement has been added which provides a check box to choose to redirect to SAML IDP on logout from Pega.

SR-D75498 · Issue 545068

Resolved null-pointer exception for Token based Authenticated Rest

Resolved in Pega Version 8.3.3

When logging in with auth0 OIDC auth service and then trying to use connect-Rest with an authentication profile using an auth0 provider, a null pointer error was generated indicating connect-Rest could not find the Access token. Even thought the Authentication service (OIDC) and authentication profile (authorization grant) both had the same scopes (“openid profile email”), OIDC flow and authentication profile save the Access Token with different scopes. Specifically, OIDC saves the token with an extra trailing space. Handling has been added to correct this.

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