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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-142589 · Issue 595489

Corrected tooltip evaluation for multiselect

Resolved in Pega Version 8.4.3

After adding help text for a multiselect help icon with overlay on hover field, the value was not being sourced. Changing to a different type of help text or control type worked as expected. This was due to an error in case sensitivity, using pyToolTip when it should have been pyTooltip, and has been corrected.

INC-142714 · Issue 596554

Recent Cases from different applications available to open

Resolved in Pega Version 8.4.3

An enhancement has been added which will allow opening other application assignments in the Recent Cases section of the current application when the user has access to multiple applications.

INC-143005 · Issue 596954

Fluid Overlay displays as expected in Firefox

Resolved in Pega Version 8.4.3

After upgrade, using the Overlay format "Fluid" to perform the screening matches task in CLM using Firefox had an overlay that covered the entire screen but was missing the scrollbar to manage the content. This has been resolved by adding changes to support dynamic content (with scrollbar) for center overlay.

INC-155276 · Issue 622816

Null check added for step page

Resolved in Pega Version 8.3.6

After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.

INC-156647 · Issue 626293

Improved disconnected requestor cleanup for FieldService

Resolved in Pega Version 8.3.6

A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.

SR-111928 · Issue 183474

Assignment locking smoothed for slow network async requests

Resolved in Pega Version 7.1.8

In situations with slow network async Ajax requests, locking was not being properly released between requests. This caused an issue with sub-flows that had a Spinoff Flow configured to route the assignments in the sub-process and the main process to separate operators. In order to resolve this, the close tab process has been updated to remove the corresponding thread and release the lock.

SR-115208 · Issue 178808

Assignment locking smoothed for slow network async requests

Resolved in Pega Version 7.1.8

In situations with slow network async Ajax requests, locking was not being properly released between requests. This caused an issue with sub-flows that had a Spinoff Flow configured to route the assignments in the sub-process and the main process to separate operators. In order to resolve this, the close tab process has been updated to remove the corresponding thread and release the lock.

SR-115208 · Issue 183474

Assignment locking smoothed for slow network async requests

Resolved in Pega Version 7.1.8

In situations with slow network async Ajax requests, locking was not being properly released between requests. This caused an issue with sub-flows that had a Spinoff Flow configured to route the assignments in the sub-process and the main process to separate operators. In order to resolve this, the close tab process has been updated to remove the corresponding thread and release the lock.

SR-115365 · Issue 173851

New 'Break Long Word' sub-setting added to 'Wrap Text'

Resolved in Pega Version 7.1.8

When lengthy text was present inside the cell of a grid configured as a fixed size / fixed header grid, misalignment between column header and row cells was seen. This was an issue with the text display. The word-wrap property earlier was set to break-word to enable wrapping of long words to multiple lines, but this was not working as expected for values that do not have a whitespace/break. To resolve this, when the 'Wrap text option' is clicked, the new configuration option 'Break long word' will be available to allow line breaks between letters.

SR-115408 · Issue 153195

Corrected rendering of complex embedded dynamic layouts

Resolved in Pega Version 7.1.8

Embedded Dynamic Layouts with defer load configuration enabled were not rendering sections correctly. If one dynamic layout contained two dynamic layouts embedded in it and both dynamic layouts contained separate sections referred in them (collapsed), the section in the first dynamic layout was rendered in both dynamic layouts.

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