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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

SR-D54120 · Issue 542260

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D54120 · Issue 541353

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D63638 · Issue 544018

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.4.1

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D75636 · Issue 549349

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D46133 · Issue 534651

Colon in folder or file name will be replaced with underscore during unzip

Resolved in Pega Version 8.4.1

After creating a product file (zip), attempting to import the same file into an updated system resulted in an exception. Investigation showed that in this case the zip file was a Product rule form which had applications packaged with a colon(:) in the name of the application, a format that was allowed in 6.x versions. Because Windows machines restrict creating creating any folder or file with : in its name, the zip file could not be inflated as part of the import process. To resolve this, the system has been updated so that a colon(:) will be replaced by underscore(_) during inflate operations.

SR-D52604 · Issue 548062

Stream Registration deprecated and replaced

Resolved in Pega Version 8.4.1

Previously, Stream Registration, which was added as an extra layer of protection during the display of stream rules, automatically registered any streams being used in the context and checked this registry during reloadSection/reloadHarness calls to prevent Broken Access Control attacks. However, only an alert was thrown and no further action was being taken on it. With platform added support for URL Tampering, Stream Registration is no longer required and has been deprecated. The URL Tampering function has the capabilities to register for auto/non-auto rules and configure whether to display warning or reject the request for all the activities, and not just the stream rules. Note that URL Tampering will do registration/validation only when security/rejectTamperedRequests is explicitly set to true.

SR-D64523 · Issue 545672

Stream Registration deprecated and replaced

Resolved in Pega Version 8.4.1

Previously, Stream Registration, which was added as an extra layer of protection during the display of stream rules, automatically registered any streams being used in the context and checked this registry during reloadSection/reloadHarness calls to prevent Broken Access Control attacks. However, only an alert was thrown and no further action was being taken on it. With platform added support for URL Tampering, Stream Registration is no longer required and has been deprecated. The URL Tampering function has the capabilities to register for auto/non-auto rules and configure whether to display warning or reject the request for all the activities, and not just the stream rules. Note that URL Tampering will do registration/validation only when security/rejectTamperedRequests is explicitly set to true.

SR-D66521 · Issue 536140

Logout Redirect updated to handle special characters in IDP parameters

Resolved in Pega Version 8.4.1

When using "HTTP Redirect" in Authentication Service, the Logout Redirect service was failing due to the query parameter name containing "_" (underscore). This was traced to IDP sending parameters to assertion consumer service or logout request endpoint with names which contained any special characters, as the system was trying to put those key values on the parameter page for additional processing. To resolve this, the system has been updated to suppress exceptions when the parameters from IDP includes special characters.

SR-D70872 · Issue 545858

Kerberos authentication parameters propagated for deployment

Resolved in Pega Version 8.4.1

Attempting to perform a deployment using Kerberos authentication to an Oracle database failed with an authentication error. This was traced to the java system properties (for example, -Dname=value) required by the Oracle JDBC driver for Kerberos authentication intermittently not being set when connections were being made to the database. When they were not being set, the connection would fail due to authentication. This has been resolved by ensuring the java system properties (-D's) that were provided to the 'custom.jvm.properties' property in the collection of deployment related *.properties files are being propagated to every part of the deployment scripts.

SR-D72636 · Issue 536090

Added handling for Authorization Server login loop

Resolved in Pega Version 8.4.1

When the Authorization server returned an error, it was redirecting back with error, error_description, and parameters. The system then tried to start the login process again, the same error parameters were returned again, and it continued to loop this way. To resolve this issue, handling has been added for this error scenario from the Authorization Server.

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