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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-167311 · Issue 646477

Updated upgrade handling for migrating work objects

Resolved in Pega Version 8.3.6

After upgrading from Pega 6.2 to 8.3, the work migrated work objects were missing SLAs due to missed entries in the assignment tables (PC_ASSIGN_WORKLIST/ PC_ASSIGN_WORKBASKET) . The SLA was firing, but the processing failed due to the fact the runtime could not resolve a 'AddHistoryPage' library function. In this case, multiple upgrades of the application dating back to Pega 4 resulted in the runtime context containing older ruleset versions in higher ruleset versions, hiding the underlying Pega 8 version of the rule. For releases prior to Pega 7.3, Rule-Application was stored in pr4_rule and will be migrated to pr4_rule_application during upgrades. However, since Context Upgrade is run before Optimize Newly Exposed Columns, the pyDependsOnName won't always be populated. To resolve this, the system will filter based on the value in the blob rather than the exposed column so there will be a value regardless of the upgrade-from version.

INC-172675 · Issue 649451

Configuration added for extending queue processor timeout

Resolved in Pega Version 8.3.6

Alerts for queue processor (QP) items which took more than 15 minutes to run could result in the system marking the node as 'unhealthy'. In environments with Pega Health Check enabled, this would shut down the node gracefully. It was not possible to change this default as it was hardcoded. In order to support systems that may have custom processes that run beyond 15 minutes, a a new setting has been exposed that allows configuration of the interval after which a node with long-running queue processor is marked as unhealthy and is restarted. By default this remains 900000 milliseconds / 900 seconds / 15 minutes, but it may be adjusted up to 24 hours to avoid premature node shutdown. The stale thread detection mechanism will take that setting into account and use the provided value or default to 15 minutes if the value was not provided. In addition, the threshold's units in the UI have been changed from ms to seconds.

INC-153138 · Issue 625567

Database primary keys generated as NONCLUSTERED for imports

Resolved in Pega Version 8.4.5

When a primary key was defined for a table and the table was exported and then imported, the primary key was generated as CLUSTERED. This resulted in an MS SQL Cluster Index violation because all Pega-shipped tables generated during installs/upgrades have a PK constraint index with NONCLUSTERED index type as it allows for a longer key. This was a missed use case, and has been resolved by updating the system such that when importing with MS SQL database, the primary key index is made NONCLUSTERED all the time so it will be consistent with the base platform.

INC-154042 · Issue 621259

Pega Catalog custom upload control modified

Resolved in Pega Version 8.4.5

Attempting to upload a catalog.zip file caused the system to hang and thread dumps were seen in the logs. Investigation traced the issue to the custom control used to upload the catalog, which was posting the entire content in form data rather than sending a multi-part request. The control contained both legacy code which used form.submit() and encoding along with new code that used SafeURL and sent an async request. With this, encoding could not be set to multi-part in case of an AJAX request. To resolve this, the catalog upload control has been modified to use the appropriate legacy code that performs form.submit() and sets the encoding properly.

INC-157196 · Issue 629296

Deprecated service package features now require authentication

Resolved in Pega Version 8.4.5

Authentication has been added to deprecated features of the standard service package to improve security. If issues are encountered during product migration, please use the Deployment Manager.

INC-158519 · Issue 625078

Filter considers all instances pages during deployment

Resolved in Pega Version 8.4.5

During package deployment, attempting to use Filter to skip some of the instances only displayed the result of the current active page instead of all pages. This was an unintended consequence of previous work, and has been resolved by adding the logic to strip quotes in the value and adding the "Pagination activity manages filtering" checkbox by default.

INC-159834 · Issue 632247

StackOverFlow logging improved

Resolved in Pega Version 8.4.5

Enhanced diagnostic logging information has been added to help find issues when StackOverFlow errors occur.

INC-160288 · Issue 626066

Kerberos handling updated for database remap

Resolved in Pega Version 8.4.5

After upgrade from Pega v7.2 to Pega v8.4, using Kerberos authentication was failing during the remap task. Investigation showed that null username and password values were being passed to SchemaAssignmentUtility along with the flags as arguments, causing the utility to misinterpret the arguments. As arguments should be populated only when flags and values are available and not null, an update has been made which will set the username and password flags only if they are not null in the Remap database tables target.

INC-161984 · Issue 638855

Web Tier busy threads released on timeout

Resolved in Pega Version 8.4.5

Tomcat Web Tier Busy Threads were not being correctly released, causing stability and performance problems that included health check pings not receiving a thread to service the request so the node was marked as bad, users were quiesced, and the node replaced. Investigation showed the 'put' on the blocking queue did not time out when the queue was full and waited indefinitely, keeping the thread blocked. To resolve this, the system will use 'offer' on the blocking queue instead of 'put' to force thread release on timeout. In addition, debug logs have been added to understand when the offer (or Put) does not succeed and the state of the queue that is causing this issue; the debug logs for class com.pega.pegarules.session.internal.serverpush.RoboticAutomationImpl should be enabled only if the thread busy issue is observed and for limited time window while actively debugging.

INC-162262 · Issue 654955

Query added to find time zone for MSSQL database

Resolved in Pega Version 8.4.5

The exception "com.microsoft.sqlserver.jdbc.SQLServerException: xp_regread() returned error 5, 'Access is denied.'" was generated when the AES agent PushDBSizeInfo was being run. This was traced to the GetDBInfo activity trying to retrieve the time zone of the MSSQL database by executing a query that used a Microsoft SQL routine to read the windows registry to get the current time zone. The error was not due to security within the SQL Server, but instead was caused by Microsoft Windows security related to the permissions on the registry keys for the users under which specific SQL Server processes were running. To resolve this, an update has been made to call a different query which will get the time zone for the SQL Server.

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