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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-130304 · Issue 567926

Retry logic added for downloading upgraded rules

Resolved in Pega Version 8.4.3

A Rules upgrade failed while downloading applications from the maintenance server due to an SFTP server connection failure. This has been resolved by adding logic to retry if the first connection attempt fails.

INC-133214 · Issue 590378

Deployment Manager rollback works for directed inheritance

Resolved in Pega Version 8.4.3

Rollback was not working correctly in Deployment Manager for history classes using directed inheritance. This was traced to a redundant check in AbstractHistoryPageKeeper that enforced the history pages pattern inherited from one of the base history classes, and this has now been removed.

INC-140093 · Issue 592310

Upgrade Applications Schema filtering update

Resolved in Pega Version 8.4.3

The Pega Installer was failing at Pega Rules Upgrade with an error indicating "Rules Schema assoc_data Index already exists". This has been resolved by updating the Upgrade Applications Schema to use filter for compare, but not to get custom tables.

INC-141641 · Issue 596632

Upgrade Applications Schema filtering update

Resolved in Pega Version 8.4.3

The Pega Installer was failing at Pega Rules Upgrade with an error indicating "Rules Schema assoc_data Index already exists". This has been resolved by updating the Upgrade Applications Schema to use filter for compare, but not to get custom tables.

INC-167311 · Issue 646477

Updated upgrade handling for migrating work objects

Resolved in Pega Version 8.3.6

After upgrading from Pega 6.2 to 8.3, the work migrated work objects were missing SLAs due to missed entries in the assignment tables (PC_ASSIGN_WORKLIST/ PC_ASSIGN_WORKBASKET) . The SLA was firing, but the processing failed due to the fact the runtime could not resolve a 'AddHistoryPage' library function. In this case, multiple upgrades of the application dating back to Pega 4 resulted in the runtime context containing older ruleset versions in higher ruleset versions, hiding the underlying Pega 8 version of the rule. For releases prior to Pega 7.3, Rule-Application was stored in pr4_rule and will be migrated to pr4_rule_application during upgrades. However, since Context Upgrade is run before Optimize Newly Exposed Columns, the pyDependsOnName won't always be populated. To resolve this, the system will filter based on the value in the blob rather than the exposed column so there will be a value regardless of the upgrade-from version.

INC-172675 · Issue 649451

Configuration added for extending queue processor timeout

Resolved in Pega Version 8.3.6

Alerts for queue processor (QP) items which took more than 15 minutes to run could result in the system marking the node as 'unhealthy'. In environments with Pega Health Check enabled, this would shut down the node gracefully. It was not possible to change this default as it was hardcoded. In order to support systems that may have custom processes that run beyond 15 minutes, a a new setting has been exposed that allows configuration of the interval after which a node with long-running queue processor is marked as unhealthy and is restarted. By default this remains 900000 milliseconds / 900 seconds / 15 minutes, but it may be adjusted up to 24 hours to avoid premature node shutdown. The stale thread detection mechanism will take that setting into account and use the provided value or default to 15 minutes if the value was not provided. In addition, the threshold's units in the UI have been changed from ms to seconds.

SR-A11447 · Issue 243018

Importing an archive no longer fails when using DynaTrace

Resolved in Pega Version 7.2.1

Importing an archive was failing when using the third party program DynaTrace. This was due to passivation during the import process, and the system has been modified to prevent this.

SR-A14359 · Issue 232227

Context-aware paths for SMA jmxclient.css and global.js files

Resolved in Pega Version 7.2.1

In some cases the jmxclient.css and global.js files were not found when running SMA due to the use of relative path names. The path names have now been made context-aware.

SR-A15710 · Issue 236472

Additional logging added to diagnose stale thread errors

Resolved in Pega Version 7.2.1

In order to better diagnose issues with stale threads, loggers have been added to the ThreadData class to capture and print any stack trace which is causing the thread to be cleared or destroyed. These loggers will only be printed whenever a stale thread error is thrown in order to maximize log space.

SR-A15710 · Issue 236472

Improved BIX extract handling for multiple active agents

Resolved in Pega Version 7.2.1

When multiple agents were scheduled to run extracts at the same time by utilizing pxExtractDataWithArgs, there was intermittent failure in creating the manifest files. The BIX log would not contain an entry for the files being created, no error was displayed, and agents sometimes needed to be restarted. This was an issue with incomplete extraction of the output data and manifest files due to the PAL timer overriding the current thread context as it handled each of the multiple calls. To resolve this, the previous static variables used to store thread and requester instances have been made private to ensure reliability when handling parallel extracts and simultaneous runs.

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