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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

SR-D85653 · Issue 548600

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.5

After running Tracer while using Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Chrome Versions greater than 70 and was caused by Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.

SR-D54319 · Issue 532528

API added to sync presence with requestor to clear inactive operator sessions

Resolved in Pega Version 8.5

An intermittent error message was seen indicating the maximum number of active sessions for the current operator had been reached even though there were not multiple logins and there was no requestor displayed in the requestor management landing page. This was traced to sessions that were not properly closed and cleared, and has been resolved by exposing an API that will sync the presence record with the requestor state so inactive sessions will be cleared.

SR-D64608 · Issue 544388

Corrected filedownload extension header issue

Resolved in Pega Version 8.5

Filedownload header contained plain non-ascii characters which caused a security violation issue. This has been resolved by removing the filedownload header from the HTTP response when the sendfile API is used with inputstream to download a file.

SR-D56527 · Issue 538304

DSS PegaAESREmoteResetTableStats set to false

Resolved in Pega Version 8.5

In order to prevent an issue with resetting table stats that potentially impacts postgres in an unintended fashion, the DSS PegaAESREmoteResetTableStats has been set to false.

SR-D64408 · Issue 530282

Stacktrace will be generated for oLog errors

Resolved in Pega Version 8.5

In order to provide improved diagnostics, oLog errors will print stacktraces.

SR-D76861 · Issue 544606

Job Scheduler will be stopped by node shutdown detection

Resolved in Pega Version 8.5

LifeCycle Job Scheduler was trying to start already stopped background services during node shutdown, causing exceptions to be logged. This has been resolved by stopping Job Scheduler execution when node shutdown is detected.

SR-D84099 · Issue 547825

Atmosphere library updated

Resolved in Pega Version 8.5

Multiple setAttribute exceptions were logged related to the Atmosphere component, indicating "The request object has been recycled and is no longer associated with this facade." Investigation showed that since the request object was destroyed, an illegalstateexception was thrown. To resolve this, the Atmosphere library has been updated to version 2.4.5.7 which contains the fix for this error.

SR-D66222 · Issue 529636

Tracer expiration set for five minutes

Resolved in Pega Version 8.5

Tracer was not terminating on tracer window closure. On the next attempt to open a trace, a message appeared stating "Cannot Launch Multiple Tracer Sessions for a requestor. This requestor is being traced by operator". Tracer session termination was dependent on the browser executing code on window close. Because this event may not be triggered for number of reasons, updates have been made to set tracer session expiration at 5 minutes. In addition, the system will clean up expired sessions before checking for existing sessions.

SR-D70569 · Issue 538509

Tracer retains modified user settings

Resolved in Pega Version 8.5

User settings in tracer were not shown when the settings window was closed and reopened. Investigation showed that settings are filtered based on watchInsKey, but this parameter was passed as "null" for global tracer because of a missing condition to check the session type. This has been resolved by adding a check so the WatchInsKey parameter is passed if the session type is rule watch.

SR-D84190 · Issue 547174

Post-Import Migration Agent query optimized

Resolved in Pega Version 8.5

A Post-Import Migration agent belonging to the Pega-ImportExport Ruleset and set to run every 60 seconds by default triggered the SQL query "select ASTERISK from pegadata.pca_CWT_CXP_Work_Interaction" which ran for an excessive amount of time, caused a utilization spike, and then crashed the utility nodes. Investigation showed the excessive run time and load was caused by the query fetching a very large number of results. To better handle this scenario, the query usage has been updated.

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