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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

SR-D87188 · Issue 551350

Mentioned user in Pulse correctly converted to hyperlink

Resolved in Pega Version 8.5

In the Interaction portal, mentioning a user in Pulse using @ was not converting the name to the user name with hyperlink for Email Interactions. @ mentions were working as as expected in Phone Interactions. This problem was introduced as part of using OWASP to sanitize HTML user input in Rich Text support, and was due to OWASP converting @ to an HTML entity. To resolve this, the @ will be excepted from HTML conversion.

SR-D63638 · Issue 544017

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.5

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D92688 · Issue 551341

Optional feature to improve pxETReport performance

Resolved in Pega Version 8.5

Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.

SR-D75636 · Issue 549348

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.5

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D54120 · Issue 541352

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.5

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D68311 · Issue 535987

Corrected table row highlighting on iPad

Resolved in Pega Version 8.5

A table row was highlighted when clicked on an iPad in landscape view, but when the device was rotated to portrait view the row was not highlighted. This was traced to the background CSS overriding the selected style, and has been corrected by modifying py-responsive-overrides.css.

SR-D86694 · Issue 548669

TeamMembersWidget section include corrected for PortalNav

Resolved in Pega Version 8.5

An error was seen when attempting to include the pyTeamMembersWidget section inside a pyPortalNav section. Investigation showed there was a data corruption in the section. As a local change, it was possible to 'save as' the section to a ruleset and delete the section embedded in the grid, then drag an embedded section layout from Layouts, add it to the grid row, and select pyTeamMembersWidgetRow. As a permanenet resolution, the corrupted section has now been replaced.

SR-D74704 · Issue 535942

Section and navigation rule localization added

Resolved in Pega Version 8.5

Localization has been added for sections and navigation rules that include some of the OOTB rules like Locked and Get help.

SR-D90284 · Issue 551473

Added 'when' condition to class change in ShowColorPicker activity

Resolved in Pega Version 8.5

When using an included color picker control in a section, selecting a color resulted in the color picker pyworkpage class content changing to Embed-Skin-Controls. This has been resolved by modifying the previous behavior of always changing pyWorkPage's obj class as part of the ShowColorPicker activity by adding a 'when' condition to change the class only if it is empty.

SR-D91030 · Issue 550796

Date time control custom length honored

Resolved in Pega Version 8.5

A custom length for the date time control in the Presentation tab was not working. Investigation showed that the Span tag containing the date time controls input box was missing a display:inline-block style attribute, causing the input box to overflow the span tag so the width was set to 100% by default if the date time control had any custom width configured. This has been corrected.

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