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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-192935 · Issue 698695

Inline images retrieved for deferred-load email

Resolved in Pega Version 8.7.1

When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-203463 · Issue 694163

Added deferred loading for email cases

Resolved in Pega Version 8.7.1

When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.

INC-153631 · Issue 613851

Table selector updated to handle complex autocomplete dropdowns

Resolved in Pega Version 8.7.1

Whenever an autocomplete and a table were in different sections, only the first 40 results were visible in the dropdown and the other spaces were shown as blank. The issue did not occur if the table and autocomplete were in same section. This was traced to a specific configuration where Section A had an autocomplete inside the dropdown list and autocomplete was enabled to show the results in a table (presentation tab) and Section B, which contained a grid, was included in Section A in the same autocomplete dropdown list. This has been resolved by updating the table selector in ui_grid so it uses the correct dom elements.

INC-172944 · Issue 662829

Skin rule circumstancing article added

Resolved in Pega Version 8.7.1

An article on skin circumstancing best practices has been added to to aid in working with this functionality.

INC-176462 · Issue 657411

Dashoard widget drilldown section adjusts dynamically

Resolved in Pega Version 8.7.1

While trying to expand the drilldown columns, text was overlapping due to the grid not adjusting the large size of data dynamically. This was traced to an unnecessary CSS rule being applied to set max-height which broke the styling. This has been resolved by removing the height limitation on detail cells.

INC-178831 · Issue 697057

Ensured correct context for multi-select

Resolved in Pega Version 8.7.1

When using multi-select controls, there was an intermittent issue with selecting values using a mouse click. Using the tab key worked as expected. This was traced to the focus being event triggered multiple times so pega.ctx.dom returned undefined values in the second call.This has been resolved by focusing the target element before creation of capsule to ensure the context remains the same.

INC-182287 · Issue 670743

Decimal places showing correctly after update

Resolved in Pega Version 8.7.1

After selecting Decimal places in the Property Panel in the section for a particular property, the decimal places were not added on tab-out at runtime. Decimal places were correctly applied if no property was specified. Investigation showed that an explicit post value call was initiated to apply the read-only formatting, but that call was suppressed by other conditions related to updating the Pega version. To resolve this, an unneeded data-auto-formatting conditional check has been removed.

INC-182803 · Issue 679724

SearchKeyword assed to HandleInput allow list

Resolved in Pega Version 8.7.1

After creating a section and placing a template grid with a button to refresh the section on click, clicking the button generated a SECU0001 alert. This was traced to gridMetadata_(uniqueID).pySearchKeyword not being registered when the property is part of a form data post request, and this has been resolved by adding pySearchKeyword to the allow list in

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