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Resolved Issues

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-142589 · Issue 595489

Corrected tooltip evaluation for multiselect

Resolved in Pega Version 8.4.3

After adding help text for a multiselect help icon with overlay on hover field, the value was not being sourced. Changing to a different type of help text or control type worked as expected. This was due to an error in case sensitivity, using pyToolTip when it should have been pyTooltip, and has been corrected.

INC-142714 · Issue 596554

Recent Cases from different applications available to open

Resolved in Pega Version 8.4.3

An enhancement has been added which will allow opening other application assignments in the Recent Cases section of the current application when the user has access to multiple applications.

INC-143005 · Issue 596954

Fluid Overlay displays as expected in Firefox

Resolved in Pega Version 8.4.3

After upgrade, using the Overlay format "Fluid" to perform the screening matches task in CLM using Firefox had an overlay that covered the entire screen but was missing the scrollbar to manage the content. This has been resolved by adding changes to support dynamic content (with scrollbar) for center overlay.

INC-122112 · Issue 599793

Updated SLA table clearance

Resolved in Pega Version 8.5.2

After cases were resolved, SLA entries were not getting cleared from the SLA table. This caused the SLA table to have a huge number of Overall SLA and PendFlow details present for cases that were resolved or moved to the next state, which impacted case processing via SLA Agent. This was traced to SLA queue-items not being removed by delete-deferred as expected, and has been resolved by invalidating the deferred operations and scheduling item removal.

INC-125633 · Issue 589577

Oracle performance improvement

Resolved in Pega Version 8.5.2

Poor performance was seen when importing a RAP with schemas using Oracle. To resolve this, an update has been made which will set the Oracle tuning parameter at the session level by altering the setting "_OPTIMIZER_PUSH_PRED_COST_BASED"=false before the SMA query involving all_constraints. The setting will be returned to true after the execution of the SMA query. This is controlled through the prconfig setting '"database/performance/smaqueryperformanceenabled" which defaults to true so the setting and unsetting of the Oracle parameter is automatic.

INC-125972 · Issue 604080

Improved resolved rules cache

Resolved in Pega Version 8.5.2

When Rule resolution iterated over a candidate list to fetch a candidate, performance issues were seen on very large sites. To resolve this, an enhancement has been added that will cache the resolved virtual table entries to optimize performance in high demand use cases like DSM.

INC-127420 · Issue 568439

Requestor details shown in Pr_perf_stats table

Resolved in Pega Version 8.5.2

When using a Custom table with the requestor details inserted in the ApplicationSetup activity, comparing the passivated requestors from standard table Pr_perf_stats showed that sometimes requestor details were not present in table Pr_perf_stats. This was traced to the the column value for standard table being greater than the column value for the columns pxDecryptCount, pxDecryptCPU, pxDecryptElapsed, pxEncryptElapsed, pxEncryptCPU, and pxEncryptCount. Database numeric column size is (9,6) whereas other numeric columns have size (18,6). To resolve this, the table scripts have been modified to increase the column size from (9,6) to (18,6).

INC-128800 · Issue 592822

Additional DSS added to handle Apache client-level timeout

Resolved in Pega Version 8.5.2

In Connector rule, the system timed out a connection after 1 hour even after a connection time timeout was configured to be 30 seconds. Apache's refactoring of their HTTPClient in version 4.3 specifies request timeouts in two ways: on the client-level and on the request-level. Client-level timeouts are enforced prior to and during the handshake, whereas request-level timeouts are enforced after the handshake has been made. Previously, and were configured to only set the user-specified timeout on the request, and not on the client. This caused the client-level timeout to default to "0", or an infinite amount of time. In this reported issue, the remote host closed the connection before the handshake had been completed so the connection remained open for several hours. To resolve this, the DSS "ClientLevelHTTPTimeout" has been added to allow specifying a client-level socket timeout, and and have been amended to assign this value to the client. This DSS is set to 0 by default to preserve backwards compatibility.

INC-128899 · Issue 578019

Resolved BIX Extract Summary Status Count mismatch

Resolved in Pega Version 8.5.2

A mismatch was seen between the summary of the Extract Summary Status Count in the Execution History stats versus the logs, for example the execution history saying 98.74% completed while the log says 100% or 100.45% completed. Investigation showed there was mismatch in the query based on the filter value given in the extract rule and the where clause in the query that resulted in an error in calculating percentage in case of any exception. This has been resolved.

INC-131938 · Issue 598477

Locking and classmap improvements

Resolved in Pega Version 8.5.2

Threads were getting stuck inside classMap and tableInformationMap, causing nodes to go down. This was traced to issues with classmap performance and locking, and has been resolved by replacing the lock library with a newer version and refactoring the tableInformationMapImpl class to use a concurrent hashmap instead.

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