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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-161463 · Issue 638000

Case Dependency corrected for different access groups

Resolved in Pega Version 8.3.6

Creating a queue item as part of the case dependency was not working as expected when the access groups of the dependent cases were different. Investigation showed that in this scenario, the logic was looping differently and the DependencyList page in pxCheckFlowDependencies was getting removed. To resolve this, the DependencyList page has been moved so it is processed inside the DependencyList.pxResults loop.

INC-163154 · Issue 638097

Code updated for bulk actions buttons

Resolved in Pega Version 8.3.6

After upgrade, hovering over the "Filter case" button in pzBullkUpdate and the "Create" and "Clear" buttons in pzBulkAddActions caused them to disappear. The warning "This button generates markup that was used to support the older browsers. It is recommended that you update it to the newer markup" was shown, and an update code button appeared. Some custom rules exhibited the same behavior initially, but worked as expected after updating the code and saving them. This has been resolved by updating the buttons in pzBulkUpdate and pzAddBulkActions with the latest UI technologies used for button control codes.

INC-164413 · Issue 636125

Updated timestamp handling for duplicate key issue with PyCompleteAutomation

Resolved in Pega Version 8.3.6

Occasionally a robot failed to complete a case due to a duplicate key exception. This was an issue with the History record creation due to duplicate key erlated to the timestamp, and has been resolved by updating the timestamp handling so that the REST API will use 'getCurrentTimeStampUnique' and for other cases 'pxGetCurrentTimeStampThreadUnique' will be used.

INC-172485 · Issue 649053

Check added for WorkParty property to catch changes

Resolved in Pega Version 8.3.6

After configuring a send email shape to send email to work parties, proceeding through the flow without work parties and then triggering the send email shape and creating the Fix correspondence assignment worked as expected. If the work party details were later updated and the send email shape was triggered again for the Fix correspondence assignment, the error message "No role defined to work object" appeared. This was an issue with the handling of the email flow the second time through: PyCorrPage.pyCorrPartyRole did not have the work object party details which were added to the work object after the fix correspondence assignment was created, and SendSimpleEmail was not designed to handle the email that needs to be retried during the FixCorrespondence flow call. To resolve this, the system will check whether the pyWorkParty property exists prior to calling the PartyCorrPreferences HTML rule.

SR-D92352 · Issue 553615

Completed onChange will reset FileInput value to null

Resolved in Pega Version 8.3.3

When attaching a file using the "Select File" button, it was not possible to attach the same file after deleting it. Re-attaching the file worked as expected when using Drag and Drop. Investigation showed that the onchange event occurred only when the value of an element was changed, so in this case trying to attach the same file did not change the value of the element and did not fire the onchange. To resolve this, the value of FileInput in pzMultiFilePath Control will be set to null at the end of the onChange event so that an onChange event will be triggered next time even if the same file is added.

SR-D73536 · Issue 538401

FetchApplicationLogo modified to Filter by rule resolution

Resolved in Pega Version 8.3.3

It was observed that the Report Definition rule "pzFetchApplicationLogo", referenced by Activity rule "pzLoadApplicationLogo", always returned the older version of the Binary File "webwb • pyapp-logo • svg" because it had been set to retrieve a maximum of one record and in this case the results were sorted in an order where the oldest record was at the top. As the Report Definition did not indicate any sorting, most DBMS were returning the results in no particular or predictable order. To resolve this, "Filter by rule resolution" has now been enabled for Report Definition pzFetchApplicationLogo.

SR-D84480 · Issue 546187

FilterHistory decision tree used for audit log status

Resolved in Pega Version 8.3.3

Attempting to use the “FilterHistory” decision tree in the work class to return value “false” for “pyCloseOpenAssignmentsOnResolution” to hide the “pyCloseOpenAssignmentsOnResolution” field value (“Unfinished assignments were cleaned up by the system after the completion.. ”) from history was not working as expected, and still returned the audit message. This was due to the system setting this AuditNote parameter within the “pzProcessResolutionStage” activity, where Param.UpdateHistory was set to true always. In order to support more flexibility, the Param.updateHistory paramter in step3 of the pzProcessResolutionStage activity will be set based on the FilterHistory decision tree. When set to false in FilterHistory decision tree, pyCloseOpenAssignmentsOnResolution will be set as false and audit will not be logged.

SR-D90528 · Issue 550665

Localization added to File upload alerts

Resolved in Pega Version 8.3.3

When uploading files as part of adding attachments, error and warning messages were displayed as alerts in English despite using localization. This was traced to the pzMultiDragDropControlStandard control rule having the HTML alert messages hard coded instead of using field values which could be localized. To resolve this, field values have been created for the messages related to DragDropMaxSize, FileNotExistMessage, FileUploadSupportMessage, and UnableToLoadFileMessage.

SR-D84754 · Issue 548163

Resolved erroneous problem assignment error

Resolved in Pega Version 8.3.3

If a user processed a work item while the SLA agent was also attempting to process it, it sometimes resulted in an assignment with the error: "Error: Flow Not At Task." In this scenario, an error message was displayed stating that "Assignment already completed" even though the assignment was not yet finished, causing confusion. Investigation showed that in cases where the success indicator was -28, the assignment was marked as problem assignment even though it was processed. To resolve this, the system has been updated to skip marking the assignment as a problem when the success indicator is -28.

SR-D87898 · Issue 552588

SaveAttachment Activity in Data-WorkAttach-URL updated

Resolved in Pega Version 8.3.3

A 'when' condition was not properly evaluated for Activity SaveAttachment (CL:Data-WorkAttach-URL ), causing the Next assignment screen to not be displayed. This has been resolved by modifying the handling of Page Names used as activity parameters to remove the use of the specific PageName "pyAttachmentPage" in the operation and make it generic to Primary in the SaveAttachment Activity of CL: Data-WorkAttach-URL.

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