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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

SR-D49537 · Issue 521112

Embedded Pega Chat error resolved

Resolved in Pega Version 8.2.6

A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the

SR-D49782 · Issue 518048

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.2.6

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

SR-D57865 · Issue 520963

Added property check for outbound templated email reply

Resolved in Pega Version 8.2.6

When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.

SR-D63638 · Issue 544016

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.2.6

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D32381 · Issue 519465

Transient property passivation handling improved

Resolved in Pega Version 8.2.6

Frequent "com.pega.pegarules.pub.PRRuntimeException" errors were seen in the production log file while working on the WO. This was traced to corruption in the blob caused by transient properties during passivation. To resolve this, corrections have been made to the handling for the transient property entries in the blob.

SR-D41229 · Issue 513589

Enhancements added for using AWS file repositories

Resolved in Pega Version 8.2.6

Enhancements have been added to improve the use of AWS file storage: - Logging for AWS SDK connection metrics can be activated on a per-repository basis, either through the ruleform or through the DSS `storage/class/:/enableMetrics`. - INFO logging can be enabled on PegaAWSSDKMetricReporter to periodically output averages of recorded metrics for all registered S3 repositories with metric collection enabled, or INFO logging can be enabled on PegaAWSRequestMetricCollector to output recorded metrics on every client call for all registered S3 repositories with metric collection enabled. - The interval at which PegaAWSSDKMetricReporter logs metrics at can be configured with the DASS `storage/AWSSDK/metricReportingInterval`. This DASS is a system-wide setting, and not a per-repository setting. The default reporting interval is 90 seconds, and metric collection is disabled on all repositories by default.

SR-D42241 · Issue 518639

CyberArk support has been added for this release

Resolved in Pega Version 8.2.6

CyberArk support has been added for this release.

SR-D43740 · Issue 514124

Added support for Helper Text Question Mark with visibility condition

Resolved in Pega Version 8.2.6

The Helper Text Question Mark was not displaying if the control was configured with "Help icon with overlay on hover" combined with a visibility condition. This was a missed use case, and the expression visibility support for controls.changes have now been added in the pzpega_ui_DLCellTemplate.js file.

SR-D45622 · Issue 521661

Sorting on Grid works with declare expression property

Resolved in Pega Version 8.2.6

If a property with a declare expression was used in a column, the sorting on that column was not working. This was traced to reference errors when Grid used the engine API pega.sortPageList to sort the page list / data page, and has been corrected.

SR-D47484 · Issue 516149

Added visibility to dropdown for change stage

Resolved in Pega Version 8.2.6

While creating a flow in work- class that used a change stage, on selecting 'other' the dropdown to show other stages was not visible. This was due to a missing visibility condition, and has been resolved by updating "pzPopulateStages" Step7 to set the pyGotoStageOther to "OTHER" when none of the stages are present.

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