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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-147873 · Issue 610865

Custom header character encoding for Subject added

Resolved in Pega Version 8.5.5

Case correspondence that contained a Subject with accent characters such as "Invitation à être" was being rejected by MailJet on the basis of encoding issues on the "Thread-Topic" when using custom headers. The error "BAD HEADER SECTION, Non-encoded non-ASCII data (and not UTF-8)" was generated. This was traced to the Send Email Smart Shape handling when using custom headers, and has been resolved by encoding the Subject before appending it to the Thread-topic header while adding custom headers.

INC-147654 · Issue 642186

Updates to displaying embedded images in cases

Resolved in Pega Version 8.3.6

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-152776 · Issue 621243

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.3.6

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-165188 · Issue 635774

Third-party links allowed to pass target attribute in anchor

Resolved in Pega Version 8.3.6

Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.

INC-142831 · Issue 605475

Corrected Outlook web inline image handling

Resolved in Pega Version 8.3.6

Outlook web was not able to render inline images and instead added them as external attachments. Investigation showed inline images were not being rendered properly in Outlook web due to the disposition not being set. This has been corrected.

INC-143668 · Issue 617486

Performance improvements for Attachment Migration Utility

Resolved in Pega Version 8.3.6

The Attachment Migration Utility was showing a zero count for attachments in the Pega Database. This was traced to the underlying report definition that retrieves data for the Attachment Migration Utility timing out, and has been resolved by updating the activities to improve performance for applications having a large number of attachments without customization.

INC-143908 · Issue 606548

Data Page Save correct in batch mode

Resolved in Pega Version 8.3.6

After configuring a List type savable Data Page with save activity in Code-Pega-List, the save data page was triggered from utility of flow from the queue processor to handle queueing 10k data items and creating 10k work objects. When this was run, a field dpClassName was being changed by different threads in DataPageSaverImpl.java. This has been resolved by making the class DataPageSaverImpl.java stateless to ensure thread safety.

INC-144387 · Issue 605341

Support added for allow list for LaxRedirectStrategy

Resolved in Pega Version 8.3.6

When using Connect REST with POST to access a third-party service deployed on multiple nodes, the load balancer sometimes replied 302 with Location header. The ability to allow the REST connector to automatically follow these redirects even in the case of POST messages is supported by Apache http client via LaxRedirectStrategy, but REST Connectors need both rule and engine enhancements to allow for this. To support this use, an allow list has been implemted for hostnames. This will allow the connector to be configured to follow the LaxRedirectStrategy only when the hostname of the redirect location is in the allow list. The default will continue to block the redirect.

INC-144913 · Issue 607993

Handling added for unknown ProducerID exception

Resolved in Pega Version 8.3.6

An "UnknownProducerIdException" was seen in the PegaRULES and Kafka broker logs for Stream services. This exception is raised by the broker if it can not locate the producer metadata associated with the producerId in question. This could happen if, for example, the producer's records were deleted because their retention time had elapsed. Once the last records of the producerId are removed, the producer's metadata is removed from the broker and future attempts to append additional metadata will return this exception. To resolve this, a new producer will be used if the old one is unknown.

INC-145756 · Issue 619292

Logging for MultiNodeSynchronize lock attempts changed from error to warn

Resolved in Pega Version 8.3.6

The File Listener was logging numerous errors stating "Unable to establish MultiNodeSynchronize lock while trying to determine if listener is enabled for this node". Handling has been previously established for error cases when the Listener is unable to establish a MultiNodeSynchronize lock, but this condition continued to be logged as an error even though it was not related to any failures in functionality. To resolve the logging issue, the logger level has been changed from ERROR to WARN.

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