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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-133026 · Issue 578278

Updated Pulse email attachment handling

Resolved in Pega Version 8.4.3

After updating from 8.3.2 to 8.3.3, the Audit Trail displayed the entire contents of an email. In some instances, attaching a .txt file caused the file extension to be displayed twice. This was due to pyNote being used to create email file posts, and has been resolved by updating the implementation to use pyEmail instead of pyNote. Backward compatibility has been ensured by still considering pyNote for older emails and changing when emails open.

INC-136264 · Issue 582470

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.4.3

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-139018 · Issue 587714

Rules updated to handle Outlook change that displayed multiple/duplicate email responses

Resolved in Pega Version 8.4.3

In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.

INC-134932 · Issue 578545

Timeout for node to join cluster increased and made configurable

Resolved in Pega Version 8.4.3

Hazelcast timeouts were causing application restart failures. This was traced to a rare case scenario of heavy processing on the primary node causing the new node to not be able to join the cluster within the designated 5 minute threshold. To compensate for this, the default time to join has been increased to 9 minutes and a prconfig setting has been added to configure the time setting.

INC-125122 · Issue 581254

JMX authentication added

Resolved in Pega Version 8.4.3

Support has been added for JMX authentication through user and password.

INC-134069 · Issue 583022

Added Kafka logging

Resolved in Pega Version 8.4.3

In order to help diagnose issues encountered during Kafka background processing, additional logging has been added to QueueProcessorDatasetHandler.

INC-135359 · Issue 587037

CORS header configuration added for Stream tier

Resolved in Pega Version 8.4.3

An enhancement has been added that allows setting the CORS header (Access-Control-Allow-Origin) to allow *.DOMAIN.com on Stream tier (/stream/view & /stream/click) calls by way of the setting /stream/httpHeaders .

INC-139619 · Issue 597332

Agent tracing handling updated

Resolved in Pega Version 8.4.3

When attempting to trace agents the error "Unable to trace the agent" appeared on screen. Investigation showed that the data page used by the Tracer was not always available in a thread that was displaying the section, most commonly if the section was using deferred loading. This has been resolved by using a data page available in a thread that opens a Tracer's section.

INC-140879 · Issue 596569

Agent tracing handling updated

Resolved in Pega Version 8.4.3

When attempting to trace agents the error "Unable to trace the agent" appeared on screen. Investigation showed that the data page used by the Tracer was not always available in a thread that was displaying the section, most commonly if the section was using deferred loading. This has been resolved by using a data page available in a thread that opens a Tracer's section.

INC-142792 · Issue 594500

Modified thread data page cleanup

Resolved in Pega Version 8.4.3

Some cases were becoming stuck at a particular stage and not proceeding further even though the task in the backend was complete. Investigation traced this to work done that removed declarative pages at the thread level to optimize performance while other clipboard pages were retained, and the issue has been resolved by deleting all thread data pages after every item processed by the agent.

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