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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-139861 · Issue 594006

Cross-site scripting protections added to Case Email

Resolved in Pega Version 8.5.4

Cross-site scripting updates have been added to rules handling linked email correspondence.

INC-142930 · Issue 600769

Email history will be stripped from case replies

Resolved in Pega Version 8.5.2

When sending an email reply to a case, the entire email history (all previous emails in the email chain) was attached to the case as part of the reply.To resolve this, updates have been made so the system will strip history only when it's a follow-up mail. In addition, an issue with duplicate attachments has been corrected, and attachments from trailing mail will not be copied to a new post.

INC-143320 · Issue 602279

Support added for email addresses with hyphen in domain name

Resolved in Pega Version 8.5.2

When attempting to enter a email with a hyphen '-' in the domain part of an email ID (test_ab@test-email.com), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.

INC-145425 · Issue 600773

New email template added to include full message history

Resolved in Pega Version 8.5.2

Whenever a reply was sent from the email triage case, the outbound email sent only the actual reply along with the original email and latest reply only, skipping all remaining replies from email. For example, if there were 5 replies from case, replying 5th time generated an outbound email that contained only 5th reply (actual / current), original reply (which created the service case) and the latest reply (reply 4 in this case) and skipped reply 1 and reply 2. To resolve this, a new Outlook-style template has been added for use in replies that will include all of the previous exchanges.

INC-146544 · Issue 604493

Updated handling for unexpected character set in non-UTF-8 email

Resolved in Pega Version 8.5.2

After upgrade, the listener properly created a case from an email, but the space character was being replaced by ? in the inbound emails. Investigation showed the messages did not appear properly in the UI if the email was sent using any encoding other than Unicode (UTF-8) and it had a special character set. To resolve this, the system will remove the attachment type which includes the charset.

INC-150367 · Issue 606028

Double quotes escaped in entity mapping

Resolved in Pega Version 8.5.2

A usecase where the BOTS created the triage cases from the emails and pushed it to the Workgroup had an intermittent problem where the screen would freeze and no actions could be performed. perform any action on the same. Investigation showed this occurred when the entity text contained double quotes which is caused JSON to break on the client side. This generated an exception during rendering, and other onload scripts failed on load and blocked the entire thread. To resolve this, the system will now avoid the JSON break by escaping double quotes in entity mapping.

INC-131592 · Issue 583438

Jsoniter parser upgraded

Resolved in Pega Version 8.5.2

After upgrade, the pxTextinput property Prompt List was being converted into decimal upon clicking finish assignment. This was traced to the jsoniter parser, and has been resolved by upgrading the parser in the jsoniter library.

INC-134497 · Issue 578360

Corrected mobile data transform format handling

Resolved in Pega Version 8.5.2

An intermittent issue was seen in the mobile app where data was not propagated properly because a Data Transform failed. The error "Failed to run data transform fs_work_task_plannedtask_settaskdetailsfromparent TypeError: sourceProperty.getValue is not a function" was generated. This was traced to a difference in the generated data transform format where a success scenario considered “Problem” as a page, whereas a failure case considered the “Problem” as a property and the getValue() operation failed. This has been resolved.

INC-135015 · Issue 591981

Handling added for overriding questions rules

Resolved in Pega Version 8.5.2

After overriding questions rules and then upgrading/validating Question Groups, questions were not shown. It was necessary to manually edit, save, and refresh for the questions to appear, affecting mainly Rule-PegaQ-QuestionGroup rules. This was traced to missing handling for this usecase. The commit was added in Revalidate and Save, which was committing different data because the upgraded data was not copied back to step page being used. Due to this, the commit in BulkValidateSave was overriding the changes done in the pzUpgradeSurveyInstance activity, and the survey upgrade was failing. To support this use, Page-Copy has been added to pzUpgradeSurveyInstance after the pzSaveSurveyInstance call step to copy the updated data to the step page which will later be committed by BulkValidateSave during revalidate and save.

INC-135720 · Issue 594791

Case link shows in Social messages for the old cases

Resolved in Pega Version 8.5.2

After upgrade from v7, the case link was not visible for the cases that were created in the old platform version. In Pega 7.1.7, metadata was stored in .pyPrivacyContextor while the later versions are using .pxContextType for Case type to show the related data. To resolve this, new properties have been implemented to hold the Case ID link

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