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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-133026 · Issue 578278

Updated Pulse email attachment handling

Resolved in Pega Version 8.4.3

After updating from 8.3.2 to 8.3.3, the Audit Trail displayed the entire contents of an email. In some instances, attaching a .txt file caused the file extension to be displayed twice. This was due to pyNote being used to create email file posts, and has been resolved by updating the implementation to use pyEmail instead of pyNote. Backward compatibility has been ensured by still considering pyNote for older emails and changing when emails open.

INC-136264 · Issue 582470

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.4.3

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-139018 · Issue 587714

Rules updated to handle Outlook change that displayed multiple/duplicate email responses

Resolved in Pega Version 8.4.3

In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.

INC-131961 · Issue 571701

Mobile app correctly determines online status after sleep

Resolved in Pega Version 8.4.3

After not using the mobile device for some hours, the app was not recognizing that the device had become online again and continued to show the red 'offline' bar. Restoring network connectivity required logging off and relogging into the network. This was traced to a bug in Android webview which causes window.navigator.onLine to return as false after wakeup despite the connection being present. To resolve this, version 8.5.103 of PIMC (Pega Infinity Mobile Client) contains new native mechanisms which are exposed to the webview as plugins and that work completely independent of webview.

INC-131991 · Issue 583039

Logic updated for deepMergeObj API

Resolved in Pega Version 8.4.3

Issues with the embedded page values being removed when navigating from a flow action and inconsistent localization of labels and captions in a mobile app were traced to the deepMergeObj API; the logic for the API has been revised to ensure the pxObjClass property is not removed from embedded pages during the doSave function.

INC-133301 · Issue 580678

Resolved authorization request errors on mobile

Resolved in Pega Version 8.4.3

After upgrading and rebuilding the APK with the HC Client Version – 7.41.8-SNAPSHOT, numerous "PYREDIRECTAUTHORIZATIONREQUEST" alerts during mobile interactions caused system performance issues. This was traced to a change in the handling for OAuth2 tokens and related to missing pyClientID column in the database table which forced the system to read all records from the table, and has been resolved.

INC-134497 · Issue 578361

Corrected mobile data transform format handling

Resolved in Pega Version 8.4.3

An intermittent issue was seen in the mobile app where data was not propagated properly because a Data Transform failed. The error "Failed to run data transform fs_work_task_plannedtask_settaskdetailsfromparent TypeError: sourceProperty.getValue is not a function" was generated. This was traced to a difference in the generated data transform format where a success scenario considered “Problem” as a page, whereas a failure case considered the “Problem” as a property and the getValue() operation failed. This has been resolved.

INC-134618 · Issue 582774

Corrected logic for deep pagelists on mobile

Resolved in Pega Version 8.4.3

After completing a workorder in the mobile app, the synchronization failed intermittently with the error "fail: pyWorkPage - Validation failed: Errors Detected. Finish Assignment action failed as pyWorkPage has messages: Validation failed: Errors Detected. ... The page contains an undefined property: .pxUniqueElementID". This was traced to incorrect logic for handling deep pagelists, and has been resolved.

INC-135159 · Issue 580674

Logic updated for deepMergeObj API

Resolved in Pega Version 8.4.3

Issues with the embedded page values being removed when navigating from a flow action and inconsistent localization of labels and captions in a mobile app were traced to the deepMergeObj API; the logic for the API has been revised to ensure the pxObjClass property is not removed from embedded pages during the doSave function.

INC-138954 · Issue 591837

PEGA0042 alerts resolved for unneeded mobile app authorization

Resolved in Pega Version 8.4.3

Many PEGA0042 alerts were seen related to the pegadata.pr_data_admin table and the processing for the pzGetMobileAppConfiguration activity. Analysis showed that some code for generating the OAuth2 client secret is not needed in PRPC 8.2/HC7 7.41.x because authorization_code type is used by default. To resolve these errors, all code responsible for regenerating client secret has been removed from the pzGetMobileAppConfiguration HTML rule.

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