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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

SR-C86126 · Issue 423259

CSV import for delete date values will be formatted before row processing

Resolved in Pega Version 8.1.4

In order to support using CSV import for delete purposes, date/time class keys will be formatted before processing the row.

SR-C80129 · Issue 425385

Enhancement added to hide class join warning from end user

Resolved in Pega Version 8.1.4

An enhancement has been added to hide the joined class warning message at the end user portal if the section pzManageRecords is delegated to the user. This is done by by checking pxLimitedAccess on the pxThread clipboard page.

SR-C93292 · Issue 432662

Inline error messages linked to input for accessibility

Resolved in Pega Version 8.2.3

In order to support accessibility for server side inline messages, the controls have been mapped to the error message div and an aria-describedby attribute has been added for the same. This allows JAWS to read the error message specific to the control where the error occurs.

SR-D20763 · Issue 500406

DASS added to allow toggle of indexpurpose filter in declare index join

Resolved in Pega Version 8.2.3

A performance issue was seen when using a declare index join to add a pxIndexPurpose filter to a very large index_workparty table, either taking a long time to process a search request or intermittently timing out. This was traced to recent modifications in the DeclareIndex Join filter conditions to better handle multiple declare index rules pointing to the same index table, As a result, doing a declare index join on one of the declare indexes returned results that included those that corresponded to other declare index rules. To resolve this, a DASS has been provided to toggle the inclusion of the indexpurpose filter in a declare index join to allow for better customization.

INC-147457 · Issue 621708

Elapsed time in Work History Table includes sub-flow

Resolved in Pega Version 8.4.5

Elapsed times were not captured when an assignment was in a wait shape followed by a utility which set a ticket and moved the assignment to a sub-flow. Investigation showed that when flow execution is in a sub-flow and a ticket is raised, the assignment in sub-flow was removed but audit history was not captured. To handle this scenario, the functions pzCleanSplitForTicket and pzRemoveFlowForTicket have been added, and FlowMethodBody FUA has been modified to include pzCleanSplitForTicket instead of CleanSplit.

INC-149213 · Issue 608519

Email attachments properly displayed in mobile browsers

Resolved in Pega Version 8.4.5

When attempting to use any mobile browser to open the email attachment of a work object, a blank HTML page appeared before the email attachment was shown. The blank page did not appear if the mobile browser was set to use "Desktop mode" or "PC mode". This has been resolved by updating the BAC registration method so that correspondence attachments are properly opened in all mobile browsers and HC apps for all channel types. An additional issue of a blank window appearing on IOS devices that was caused by correspondence attachments opening in a new window instead of opening in the current window has also been corrected.

INC-153801 · Issue 625945

Modified handling for updating SLA on Bulk Agent items

Resolved in Pega Version 8.4.5

While transferring SLA-configured assignments to the work basket using the Bulk Agent in background processing, the assignment handle of the SLA item was not getting updated to the work basket assignment handle. The error "duplicate key value violates unique constraint" was logged. This was due to the system not being able to dequeue the SLA item while it was locked by the Queue Manager as part of the background bulk processing, preventing the assignment handle from being updated on the SLA item. To resolve this, the system will perform a direct database open of the SLA item so the assignment handle is updated.

INC-154778 · Issue 620905

Bulk actions filtering works in Spanish locale

Resolved in Pega Version 8.4.5

Filtering by only case type did not return any results when using the Bulk Transfer functionality with the Spanish locale. Investigation showed that the filter value case type had a field value set, but the localized value was not being checked in the pzPostFilterOperation in step 1 'when' condition. This has been resolved.

INC-159334 · Issue 626762

Handling added for custom attachment method

Resolved in Pega Version 8.4.5

When sending a correspondence using the standard SendSimpleEmail activity, choosing only one attachment from the multiple attachments in the work object by passing the pxLinkedRefTo property from the clipboard page to the AttachmentKeysToSend parameter instead of passing the value to the AttachmentCategoriesToSend parameter successfully sent the message and attached it to the work object. However, opening the correspondence attached to the work object showed the attached file as blank even though the attachment was present in the receiver’s email. Research showed that during the comparison of keys in place of pxLinkedRefTo, pzinskey was used. This caused the comparison to not register as true and the attachments display was skipped. This has been resolved by updating the Data-Corr-Email.Show Html rule to use the pxLinkedRefTo field to find the right attachment. The URL encryption was also updated to ensure the links are functional and attachments can be downloaded.

INC-159624 · Issue 626187

Check added to set class for inheritance if Work- is not present

Resolved in Pega Version 8.4.5

Bulk Action transfer was not working for Assignments from Data class. Investigation showed that when the interest page class inheritance did not contain Work-, flow action pyTransferAssignment was not able to render as it is present in Work- layer. To resolve this, a check has been added to the pyGetRelevantActions so that if the interest page class inheritance doesn't contain Work-, the case class will be set from the workobj page.

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