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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-128193 · Issue 575948

Added check for OperatorID page

Resolved in Pega Version 8.4.3

When logging in, operators were seeing exceptions related to "reference .pxOperatorSkillsCount is not valid. Reason: FUAInstance-NullMyStepPage at com.pegarules.generated.activity.ra_action_setworkinfo". The OperatorID page is created when a user is logged in, and the scenario of an OperatorID page not being present is rare but can occur. To resolve this, a 'when' condition has been added to check whether the OperatorID page exists before populating the pxOperatorSkillCount property.

INC-129443 · Issue 582611

Reopen details correctly saved to pxResolveSummary

Resolved in Pega Version 8.4.3

When cases were reopened using a call to the out-of-the-box Work-.Reopen activity or the Re-open work item link in the Case Tools, the changes to track the reopen in pxResolveSummary were not saved and were lost after a refresh of the case. This has been resolved by updating the ticket handling and modifying the reopenworkobject activity to set the resolve-summary details before re-opening the WO.

INC-132297 · Issue 583954

FlowAction HelpText retained on refresh

Resolved in Pega Version 8.4.3

When a FlowAction configured with HTML was rendered on UI, reloading made the HelpText disappear. Flow action help icon is displayed using pzActionHelp control, which uses the Task Index parameter to determine whether to show the help icon or not. Investigation showed that when pyCaseActionAreaHeader was getting refreshed, this parameter was missed. To resolve this, the pzActionHelp control has been modified to fetch the correct action and index which will be used in displaying the flow action help.

INC-133615 · Issue 581398

Rendering corrected for contextual prompt in Case Type

Resolved in Pega Version 8.4.3

In Case Type with multiple stages, clicking to add step->More at the last stage caused the More menu to be distorted and not usable. Investigation showed that whenever the contextual prompt was opened in this way and the layout had no space on the right side, it shifted left and moved beyond the visible layout. This was traced to the two column layout in pxContextualPromptWithPreview having display styling set to block, and has been resolved by updating this setting to display as table.

INC-134709 · Issue 579437

Updated endpoint Cross-site scripting protection

Resolved in Pega Version 8.4.3

Cross-site scripting security has been updated for Endpoints in Display activities.

INC-134912 · Issue 581325

Handling updated for wait shapes with different outgoing connector flow actions

Resolved in Pega Version 8.4.3

After configuring a flow with a wait shape that by default used the pyContinueAfterWait flow action for the outgoing connector of the wait shape refer, adding any other valid flow action resulted in the error "Action To Take must be a valid flow action for this assignment". This was due to the post-processing of the connector properties modal updating the ActionToTake value based on wait shape, so that changing the flow action on a connector caused the validation on save to fail if the ActionToTake on wait shape and the connector flow action did not match. To resolve this, the system has been modified to validate a wait shape with different flow action on the outgoing connector.

INC-135161 · Issue 580935

Upload with "Select File" works in IE

Resolved in Pega Version 8.4.3

When using IE, uploading a document was failing on the first try when using the "Select File" button. The second attempt worked as expected. This was an intended consequence of work done to enable attaching the same file after deleting it, and was related to Microsoft Internet Explorer calling an "onChange" which caused the "pzAttachFileDDFileList" section which is used to display the attachments uploaded to not be properly refreshed. This has been resolved by updating the pzMultiFilePath control handling of the success and failure of the upload function call.

INC-135335 · Issue 588509

Parent flow next step will take precedence over sub-process

Resolved in Pega Version 8.4.3

A Breadcrumb configured in the screen flow was not displaying at the last assignment when there were multiple embedded sub processes and the last assignment was called in a sub process. This was traced to the parent flow next step information not being passed due to the next step in the sub process being marked as an end shape. To resolve this, the pzFlowSteps7 html control has been updated to pass the parent flow's next step information in this situation.

INC-135751 · Issue 587286

Null check added for embedded section pyInclude tag

Resolved in Pega Version 8.4.3

When attempting to implement a call to the Pega API casetypes endpoint, the end point /casetypes/{id} returned data for only some of the casetype IDs. For others there was no content in the response and in the logs the error "null at com.pegarules.generated.pzAPICreateJsonForGroup" was seen. This was traced to the use of an old section which did not generate the embedded section pyInclude tag. When the API was called on the same section, it tried to perform an equality check on the variable which gets the pyInclude value, and the null value caused the null-pointer exception. This has been resolved by adding a null check to cover pyInclude in an embedded section.

INC-136206 · Issue 584326

Handling added for Japanese characters in filename during Safari file upload

Resolved in Pega Version 8.4.3

When using the Safari browser, uploading a file containing Japanese characters resulted in an error message indicating the file was not found afterwards. This was caused by Safari not encoding the flename in the Form Data/Query String as part of the request for file upload, resulting in the filename not being decoded properly. To resolve this, a function named pzBrowserIsSafari has been added to check the browser, and if it is Safari, the system will normalize the filename.

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