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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-127591 · Issue 564818

isAuthenticated checks trimmed for Performance Improvement

Resolved in Pega Version 8.2.7

In order to improve performance, a duplicate check of pxIsRepositoryAuthenticated has been removed from the Function Rule.

INC-127859 · Issue 564619

Email image retrieval switched to Lazy Load

Resolved in Pega Version 8.2.7

In email, multiple images being loaded at once resulted in a performance impact. To resolve this, the fetching of inline images has been modified to use Lazy Load optimization which will retrieve file content from S3 storage on a need basis.

INC-127891 · Issue 564726

Added check for redirects when getting images from S3

Resolved in Pega Version 8.2.7

When retrieving images from S3 storage, a 303 redirect status response code was shown. Investigation showed that using a public URL caused the redirects, and this has been resolved by adding an AG hash while fetching images via an activity.

SR-D87412 · Issue 563227

Support added for multi-language email parsing

Resolved in Pega Version 8.2.7

Parsing an email body for different languages was causing performance issues. To resolve this, an enhancement has been added to support email IVA in seven languages, to use this, override the Work-Channel-Triage.pyParseReplyMail activity and add the required languages in the given parameter.

SR-D90459 · Issue 552661

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.2.7

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D92688 · Issue 551340

Optional feature to improve pxETReport performance

Resolved in Pega Version 8.2.7

Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.

SR-109455 · Issue 172370

CSS generation fixed for attaching files after validation failure

Resolved in Pega Version 7.1.7

After a validation had failed, uploading a file (through the filePath Control) and submitting the flow action resulted in the page loading with no CSS applied. This has been corrected by changing how the uploading wrapper is applied in cases of validation failure.

SR-112147 · Issue 162872

Missing buttons from modal dialogues after manual resize

Resolved in Pega Version 7.1.7

After a launching a modal dialog from a local action and manually resizing it to make it smaller, selecting another layout from the dropdown menu was causing the re-size icon and OK/Cancel buttons to disappear. To eliminate this problem, the system has been modified to properly reset the height and width of the modal container before displaying the second layout was displayed.

SR-113173 · Issue 163073

Localized ENTER key behavior for IMEs

Resolved in Pega Version 7.1.7

Previously, hitting the ENTER key during field entry created a new row and moved the cursor to it. However, this was not optimal in environments using IME where the ENTER key is typically used to confirm the input of a character for words (such as using Japanese characters). In order to facilitate input while using IMEs, the system now distinguishes whether or not IME is enabled and changes the result of hitting ENTER while entering text fields to confirm alphabet -> character conversion if IME is in use. If IME is NOT enabled (the user intends to input alphanumeric characters), the default behavior remains as creating a new row and moving the cursor to it. IMPORTANT NOTE: this IME feature is not available using IE8, as IE8 does not support the necessary composition events required for this handling, and hitting ENTER will create a new row as before.

SR-113411 · Issue 172581

Modal dialog box closing correctly from repeating rows

Resolved in Pega Version 7.1.7

When adding and removing data from a repeating row, the Popup Modal dialog was not closing when the corner (X) button was clicked. This occurred if there was an active grid in the document and flowaction buttons were hidden: the closemodalflowaction api, which is responsible for closing the flowaction modal on click of close icon, assumed the modal was launched from the grid and incorrectly called the grid's cancelModal. This has been corrected.

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