Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-169824 · Issue 655331

Handling added for response command beginning with "call"

Resolved in Pega Version 8.5.5

There was an issue if a response command in a web chatbot channel started with the word "call". This was due to the storage and handling of the commands in the decision table. There was a workaround of avoiding the use of "call" to start a command, but the issue has been resolved by adding quotes around the decision table result to support this response command structure.

INC-170135 · Issue 652522

Rich HTML handling added for outbound email

Resolved in Pega Version 8.5.5

The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.

INC-173193 · Issue 660938

Resolved exception from isArchived

Resolved in Pega Version 8.5.5

After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.

INC-178990 · Issue 663786

Added handling for reloading portal while ChatBot is active

Resolved in Pega Version 8.5.5

An issue was seen with UI rendering when a customer tried to reload the portal where the chatbot is deployed. Investigation showed that this was caused by the screen going to pyCreate harness instead of ChatPerform harness due tot he unexpected refresh, and has been resolved by updating the handling for the Chat Work page and the business case so that pyWorkPage is always Work-Channel-Chat.

INC-179722 · Issue 659283

Added handling for legacy HTML formatting in Email Manager Bot

Resolved in Pega Version 8.5.5

When implementing Email Manager Bot features, pyBody fields were removing the additional spaces and causing the NLP model to not extract the correct data. Investigation showed HTML formatting from older version of Microsoft Outlook created nbsp; instead of space. This has been resolved by ensuring nbsp is replaced with spaces before calling JSoup clean.

INC-179888 · Issue 663844

Training data correctly added to model

Resolved in Pega Version 8.5.5

Negative training data was not getting added to the entity model. This was traced to logic used to remove consecutive spaces which was incorrectly removing new lines and leading to entity detection of entities such as address line. This logic has now been removed.

INC-168254 · Issue 659299

Documentation updated for accents and special characters used in search

Resolved in Pega Version 8.5.5

The "Pega search API" article has been updated to reflect that the search functionality in Pega Platform does not match accented words with unaccented. For example, searching for santé and sante will retrieve different results. In addition, Domain Specific Language (DSL) includes special characters for use when searching, for example '-', '_', '!', '@'. However, the system retrieves various results depending on the way the special characters are used in the search query. If the query contains special characters that are not escaped, the system may retrieve incorrect results. For example, not escaping the slash mark in the 25/02 query may cause the system to ignore the special character.

SR-A12980 · Issue 227344

Added dropdown to select applications for new requirements

Resolved in Pega Version 7.2.1

A dropdown has been added to the Requirements screen to display the existing applications for the current user when creating new requirements.

SR-A20072 · Issue 238701

Portal markup in PDF resolved

Resolved in Pega Version 7.2.1

When using the Google Chrome browser, the portal harness markup was being included in PDFs generated from the user portal due to the frameless dynamic container. This has been corrected.

SR-A20094 · Issue 238591

Localization handling updated for High Level Overview documents generated in Word

Resolved in Pega Version 7.2.1

In a localized environment, High Level Overview documents generated in Word included some garbled characters if there were images or attachments in between the content of sections. The localization code has been updated to properly handle this format.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us