Organization of case types

You can use the following types to classify each case type in your application:

• Top level — A case type that does not have any parent case types but can become a parent of other case types.

  Top-level cases are typically created by case workers, and can propagate or aggregate case information. Not every top-level case type has child case types.

• Child — A case type that represents work that must be completed to resolve the parent.

  Child cases are created by case workers or when an event, such as the creation of a parent case, occurs.

• Remote — A top-level case type that supports users in a federation.

  Remote cases are created and processed in other applications.

You can create any number of top-level and child case types in your application.

Other items in your case-type hierarchy

In addition to the case types that you create or import, the following items can be present in your hierarchy of case types:

• Case types that are listed on the Cases & data tab of your Application form.

• Case types that belong to a class group in your application.

  These case types are denoted by (Work Pool) in their label.

• Descendants of the Work- class that are covered by existing case types in your application.

  These work classes have limited functionality because they typically reside in a legacy application. It is recommended that you update the class to inherit from the Work-Cover- class or create a new child case type.

You can use the Case Type Explorer to review the structure of your case-type hierarchy.