Browsing events for a customer or a group of customers

Use the Event Browser to browse customer event types that occurred over a period of time and display them on the Customer Movie landing page. Browsing events for an individual customer or for a group of customers provides insight into the history of customer interactions.

  1. Click Designer Studio > Decisioning > Infrastructure > Customer Movie> Event Browser.

  2. Choose a customer or a group of customer by performing one of the following actions:

    • Click Customer and enter a Customer ID.
    • Click Group and enter a Group ID.
  3. Select the time range.
  4. In the Event section, select the event types that you want to browse.
  5. Click Find events to display available events in the timeline.