You can use the Change Stage shape to move a case to a different stage in the case life cycle. By revisiting or skipping a stage, you can support out-of-sequence processing in a case.
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Add the Change Stage shape to the life cycle of your case.
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In the navigation panel, click Case types, and then click
the name of a case type.
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On the Workflow tab, click Life
cycle.
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Hover over a process in a stage, and then click .
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Click Select.
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Indicate which stage a case enters when the Change Stage shape is processed.
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To move the case to the next stage in the life cycle, click Go to next
stage.
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To move the case to a specific stage:
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Click Select a stage.
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In the Stage list, select a stage in the case life
cycle.
- Optional:
To clean up unresolved work, select the Close open assignments from current
stage on change check box.
At run time, open assignments are resolved before the case leaves the current stage.
All processes that originated from the stage, including supporting processes and
excluding spin-off flows, are stopped.
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Click Save.