Configuring text analyzer definitions for the Facebook channel

The Facebook chatbot configuration for a Pega Intelligent Virtual Assistant includes a text analyzer definition that is based on natural language processing (NLP) in which you can define categories. Defining categories in the Facebook configuration allows the chatbot to determine the best response based on user input.

To configure and test the validity of system and custom responses for a chatbot, use the preview console.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant in your application. You must also obtain and install the Facebook channel component from Pega Exchange.
  1. Open a Facebook channel interface.
  2. Click the Behavior tab.
  3. Configure text analyzer categories.
  4. Click Save.