Configuring text analyzer definitions for the WebChat channel

The WebChat chatbot configuration for a Pega Intelligent Virtual Assistant includes a text analyzer definition that is based on natural language processing (NLP) in which you can define topics. Defining topics in the WebChat configuration allows the chatbot to determine the best response based on user input.

The chatbot configuration for a Pega Intelligent Virtual Assistant includes a list of text analyzer definitions. Text analyzer definitions are used for advanced text analysis to process user input and determine the best matching response. The definitions are based on natural language processing (NLP). You can define text analyzer topics and define advanced text analyzer configuration, if several text analyzer definitions are to be used.

You can add, delete, or modify each text analyzer definition in the list.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant for WebChat in your application.
  1. Open a WebChat channel interface.
  2. Click the Behavior tab.
  3. Configure WebChat text analyzer topics.
  4. Optional: Configure advanced Webchat text analyzer configuration.
  5. Click Save.