Set date ranges for planned absences, such as vacations, in your profile to ensure that
your application routes assignments to a substitute user or team until you return to
work.
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In the Case Worker portal, click your avatar, and then click
Profile.
If you are a case manager, you can find your team avatars by clicking a team name on
the Teams page.
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Click .
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Click Add dates when unavailable.
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In the From and To fields, enter dates
that indicate when you are unavailable.
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In the Substitute operator type list, select whether a specific
user or team receives assignments while you are absent.
- Optional:
To define custom logic that decides how assignments are routed, enter the name of a
decision tree in the Decision tree to find substitute field.
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In the Default to assignee field, press the Down Arrow key, and
then select the name of a user who receives assignments when your application cannot find
a valid substitute user or team.
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Click Submit.