To automate a business process, create a top-level case type.
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In the navigation panel of Dev Studio, click Case types.
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Click Add case type.
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In the Name field, enter a name for the case type.
- Optional:
To change the inheritance model for this case type, expand the Advanced
Settings section, and then provide different classes, rulesets, or ruleset
versions.
Reusable fields are added to your data model.
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Click Finish.