Assigning work pools to an access group
Work pools are the case types in which users in an access group are allowed to create cases. You specify the work pools that are available to an access group.
Complete the following task before assigning work pools to an access group:
Creating an access group.
- Create an access group, or open an existing instance from the navigation panel by clicking and selecting an instance.
-
On the
Advanced
tab, in the
Name
field of the
Work Pools
section, list the
work pools
that are accessible to this access group.