Downloading the system state from the Cluster management landing page

To help troubleshooting, download the system state data for the current state or a previously saved state into a JSON file. You can download the system state data for a single node or for the whole cluster. For example, you can compare the state of the system over time to determine what might have changed on the system that caused the problem.

Cluster specific data is saved once a day. Node-specific data is saved when a node starts up. Once downloaded, you can convert the JSON file to a readable format using a tool such as JSON Editor Online and compare two files using a tool such as JSON Diff.

To access the Cluster Management landing page and download the system state JSON file, you must have the PegaRULES:SysOpsObserver role.

To use a third-party tool to access the current system state, use a REST API. For more details, see Downloading the system state by using a REST API.

1. In the navigation panel of Admin Studio, click System > System and nodes.
2. Click Actions > Download system state.
3. Specify whether to download the system state for the entire cluster, or only for one node.
   • Select System to download the system state for the entire cluster.
   • Select Node to download the system state for a particular node.
4. If you selected Node, expand the node for which you want to download data.
5. Click the month and date for which you want to download the system state.
6. Click Download. The system state data JSON file is downloaded to your Downloads folder in the following format: SystemState_<node id or Cluster>_Timestamp.json.
7. Click Close.