Overriding the locking strategy of a child case

Override a locking strategy to customize the way that your application manages concurrent updates to child cases. By default, a child case inherits the locking strategy from its parent case.

• To allow updates to the parent case when the child case is updated by another user:
  1. In the navigation panel of App Studio, click Case types, and then click the child case type that you want to open.
  2. On the Settings tab, click Locking.
  3. Select the Allow access for the parent case when the child case is opened check box.
  4. Click Save.
• To change the timeout value for releasing a lock on the child case:
  1. In the navigation panel of App Studio, click Case types, and then click the child case type that you want to open.
  2. On the Settings tab, click Locking.
  3. In the Access time out value is field, enter a number of minutes.
     Tip: Enter a timeout value for the child case that is lower than the timeout value of the parent case.
  4. Click Save.