Conditionally displaying a supporting process
Use conditions to ensure that supporting processes are available to case workers only when they are relevant to a case.
- In the navigation panel of App Studio, click Case types, and then click the case type that you want to open.
- On the Workflow tab, click Optional actions if Life cycle is selected.
- Click a supporting process, which is a sequence of steps in either the Case wide actions section or the Stage-only actions section.
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Define the conditions that determine whether the supporting process is
displayed in the case header by performing one of the following actions:
- To define a custom condition with a condition builder, in the drop-down list, click Custom condition, and then click the Gear icon. For more information, see Defining conditions with a condition builder.
- To use an existing when condition, in the drop-down list, click Existing condition, and select the condition.
- Click Save.