Reclassifying a case type

Classify an existing case type as a child of another case type to save time and resources.

If you classify a top-level case type as a child case type, your application demotes the top-level case type, and then relocates dependencies from the demoted case type to the new top-level case type in the hierarchy.

1. In the navigation panel, click Cases .
2. Hover over a parent case type name and click .
3. Select Add a child case type.
4. Click Existing case type.
5. Select a case type from the list.
6. Click Finish.