Attaching information to a case
You can use the Attach Content shape to control the kind of information that is added to a case. By attaching relevant correspondence and documentation, you can centralize the supporting information for a case.
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Add the Attach Content shape to the life cycle of your case:
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Attach content:
- Attach a document by clicking Attach a file.
- Attach a URL by clicking Attach a link.
- Click Save.