Sending event notifications from a case
You can send notifications to a user when an event, such as one user following another user, occurs in a case. By defining different types of notifications in your application, you can communicate with users in a format that is specific to their channel.
Ensure that you have at least one notification rule defined in
your application.
-
Add the
Send
Notification
shape to the life cycle of your case.
- In the Notification name field, press the Down Arrow key, and then select a notification rule that defines a message, enabled channels, and notification recipients.
- Click Save.
You can test your changes by setting your notification preferences and creating a case.