Configuring a case and entity extraction in the Web Chatbot preview console
When you simulate a conversation in the preview console for a Web Chatbot
channel, the chatbot can create a case as a response to the command that you enter. The
chatbot uses text analysis to make a best guess to select a response to use. You can
configure ae case for the command and map entities to properties of the case
type.
Rebuilding the model improves the chances that the chatbot responds
correctly in the future.