Updating the NLP model for a Facebook channel

You can update the natural language processing (NLP) model for a configured Facebook channel by reviewing record items that were saved by Pega Intelligent Virtual Assistant for Facebook.

To use Pega Intelligent Virtual Assistant for Facebook in your application, you must obtain and install the Facebook channel component from Pega Exchange.

  1. Open a Facebook channel interface. For more information, see Configuring the Facebook channel.
  2. Prerequisite: Enable the NLP model for training. For more information, see Enabling the NLP model training for the Facebook channel.
  3. Click the Training data tab. A list of record items that were not yet reviewed, is displayed.
  4. Edit a record item.
    1. Optional: In the Topic list, select a topic name.
    2. Optional: Edit the record item content.
    3. Click the Edit icon.
    4. In the Update text field, edit the chat conversation text.
    5. Click OK.
  5. Optional: Repeat step 4 to edit additional record items.
  6. Select the record items for which you want to update the NLP model.
  7. Click Update model with selected items.