Web Chatbot channel

You can configure a Web Chatbot channel so that users interact with a Pega Platform application to answer questions, report an issue, or step through a process by chatting from an external website. A Web Chatbot channel that you configure in Pega Platform acts as a Pega Intelligent Virtual Assistant (IVA) for Web Chatbot.

Once you have a Pega Intelligent Virtual Assistant for Web Chatbot ready, users can embed the standard chat capability on any website to communicate with a Pega Platform application. The Web Chatbot channel does not require any additional accounts or third-party installations. You can also customize the look and feel of the Web Chatbot channel so that it fits the style used by your website.