Configuring text analyzer definitions for the Web Chatbot channel

The Web Chatbot configuration for a Pega Intelligent Virtual Assistant includes a text analyzer definition that is based on natural language processing (NLP) in which you can define topics. Defining topics in the Web Chatbot configuration allows the chatbot to determine the best response based on user input.

The chatbot configuration for a Pega Intelligent Virtual Assistant includes a list of text analyzer definitions. Text analyzer definitions are used for advanced text analysis to process user input and determine the best matching response. The definitions are based on natural language processing (NLP). You can define text analyzer topics and define advanced text analyzer configuration, if several text analyzer definitions are to be used.

You can add, delete, or modify each text analyzer definition in the list.

1. Open a Web Chatbot channel interface. For more information, see Configuring the Web Chatbot channel.
2. Click the Behavior tab.
3. Configure Web Chatbot text analyzer topics. For more information, see Defining Web Chatbot text analyzer topics.
4. Optional: Configure advanced Web Chatbot text analyzer configuration. For more information, see Defining advanced Web Chatbot text analyzer configuration.
5. Click Save.