Disabling server-side postprocessing in offline cases

You can disable server-side postprocessing of a flow action or a question smart shape for offline-enabled cases. This is required when you want to avoid duplicate processing of a work item.

For example, if you have a postprocessing activity that increments a counter property on a work page in an offline-enable case, you only need to increment it once on the client when in offline mode and not a second time, on the server, when the offline-enabled application is connected to the network.

1. In the navigation panel, click Case types and then click the name of a case type.
2. On the Settings tab, click General.
3. In the Offline mode section, make sure the Enable offline check box is selected.
4. Select the Only perform postprocessing on client check box.
5. Click Save.