Define the conditions that cause a case to skip a stage to ensure that cases move to
the next stage in the sequence when the current stage is not relevant.
At run time, your application evaluates the when condition or expression before
the case enters the stage. If a true value is returned, the processes in the stage are skipped
and the case moves to the next stage in the sequence.
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In the navigation panel of Dev Studio, click Case types, and then click the
case type that you want to open.
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On the Workflow tab, click Life
cycle.
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Click a stage name.
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Open the Validation tab.
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From the Skip stage list, select whether and how to skip a
stage.
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Never.
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When rule – Use a when condition to skip the stage when the
condition evaluates to true.
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Expression – Use an expression that skips the stage when the
expression evaluates to true. You can negate a when condition in an expression,
instead of creating a new when condition that is the negation of an existing when
condition.
Note: This field is not supported by the last stage in the sequence.
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Do one of the following actions in the field below the Skip
stage list:
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To use a when condition, select the name of a when condition.
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To build an expression, click the Gear icon next
to the field, write an expression in the Expression Builder, and click
Submit. You can define the negation of a when
condition by using the syntax !<Name of when
condition> in the Expression Builder.
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Click Save.