Filtering out auto reply messages

Configure an email listener to filter out auto reply messages to avoid processing messages that are automatically sent by the email server, such as out of office notifications, bounce-back messages, and so on.

The messages are filtered by searching for configured key words in the subject of the email. To specify the keywords to filter, create the Email/AutoReplySubject dynamic system setting (DSS) to provide the key words.
  1. In the header of Dev Studio, click Create > SysAdmin > Dynamic System Settings.
  2. In the Short description field, enter a meaningful description of the setting.
  3. In the Owning Ruleset field, enter Pega-IntegrationEngine.
  4. In the Setting Purpose field, enter Email/AutoReplySubject.
  5. Click Create and open.
  6. In the Value field, enter the text to filter on, separated by commas.
    No other punctuation is supported, but spaces are allowed. The text is also case-sensitive.

    For example, to filter out emails that have AUTOREPLY:thankyou and AUTOREPLY:noreply in the subject, enter thankyou,noreply.

  7. Click Save.