Email conversations

If your application has email capabilities enabled, your application can initiate and process email-based conversations. When an email is sent, a key is generated and attached to the email. When the reply is received, the message is attached to the work item, and a copy of the message is forwarded to the appropriate party. This functionality is initiated using the standard Work-.SendEmailCorr local action, and requires an Email Account instance, Service Package data instance, Email Listener data instance, and a Service Email rule. (For an example of the service rule, review the standard rule EmailDefault.Work-.ProcessEmails.)