Improving case findability Improve the findability of cases in your application to help case workers resolve cases more quickly. Use the following techniques to improve case findability: Customizing the case icon Customize the icon for each case type in your application to help users identify cases more quickly. Changing the case ID format Change the case ID format to help case workers distinguish between instances of different case types. Including indexed data during case search Enable search for a case type to ensure that users can find cases based on any text, partial or full, that matches indexed case data. Enabling search by third-party search engines Enable canonical URL generation for a case type to make cases searchable by third-party search engines.