When you simulate a conversation in the preview console for a Facebook channel, the
chatbot uses text analysis to make a best guess as a response to a command. You can
configure the response for the command that you enter, and rebuild the text analysis model
to improve the chances that the chatbot responds correctly in the future.
Before you begin:
To use Pega Intelligent Virtual Assistant for Facebook in your application, you must
obtain and install the Facebook channel component from Pega Exchange.
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In the preview console, enter a command or a greeting message.
Result: A response for the command is displayed by the chatbot.
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Display the response details for the chatbot by turning on the Show
analysis switch.
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In the Reply section, click the
Gear icon.
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In the Response type list, select a response type.
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In the Response command field:
- Add a new command or greeting message.
- Edit an existing command or greeting message.
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In the Response text field:
- Edit text for the response.
- Enter text for the response.
- Click Add existing to select a predefined text
for the response.
- Optional:
If the command for response requires authentication, select the
Requires authentication check box.
-
Click Submit.
- Optional:
When you make all the configuration changes in the preview console, rebuild the
model by clicking Build.