Configuring time-out options for the Facebook channel

To increase data security, define when Intelligent Virtual Assistant (IVA) for Facebook terminates the user session. You can specify either the inactivity time or the time since the last successful authentication after which IVA for Facebook times out.
Before you begin: To use IVA for Facebook in your application, obtain and install the Facebook channel component from Pega Exchange.
  1. In the Facebook channel interface, click the Behavior tab.
  2. Configure the interaction time-out settings
    1. Select the Enable interaction timeout check box.
    2. In the Interaction timeout field, enter the number of minutes after which the interaction time-out takes place.
  3. Configure the authentication time-out settings
    1. Select the Enable authentication timeout check box.
    2. In the Authentication timeout field, enter the number of minutes after which the authentication time-out takes place.
  4. Click Save.