Simulating a conversation and building a Web Chatbot
Before moving a Web Chatbot channel to a production environment, you can verify
whether the chatbot is working correctly by using the preview console. You simulate a
chatbot conversation by testing the system and custom responses, topics, and cases based
on commands or other input that you enter.
After you make changes to the
channel configuration in the preview console, you add them to the model and rebuild it. This
action improves the artificial intelligence of the chatbot and its responses to commands.
Before you begin:
You can simulate and build a chatbot conversation in the preview console once you save a channel interface configuration.