IVA for Web Chatbot

You can configure a Web Chatbot channel so that users interact with a Pega Platform application to answer questions, report an issue, or step through a process by chatting from an external website. A Web Chatbot channel that you configure in Pega Platform acts as Pega Intelligent Virtual Assistant (IVA) for Web Chatbot.

Once you have IVA for Web Chatbot ready, users can embed the standard chat capability on any website to communicate with a Pega Platform application. IVA for Web Chatbot does not require any additional accounts or third-party installations. You can also customize the look and feel of IVA for Web Chatbot so that it fits the style used by your website.